Technical Support Specialist, Fospha

Marketing Analytics

Salary not provided

AWS

Postgres

JIRA

Slack

Git

Notion

dbt

Junior, Mid and Senior level

London

More information about location

4 days a week in office

Marketing measurement, attribution & growth platform

Open for applications

Marketing measurement, attribution & growth platform

21-100 employees

B2BEnterpriseMarketingAnalyticsSaaS

Open for applications

Salary not provided

AWS

Postgres

JIRA

Slack

Git

Notion

dbt

Junior, Mid and Senior level

London

More information about location

4 days a week in office

21-100 employees

B2BEnterpriseMarketingAnalyticsSaaS

Company mission

Brands are too dependent on advertising platforms to tell them how to spend budgets. We help them stop wasting money and find opportunities to grow. Our product delivers the most precise, independent measurement of marketing activities. We do this better than anyone else in the world.

Job

Company

Role

Who you are

Strong knowledge of Database structures and Query language. Ideally Postgres) is essential. Knowledge of the Postgres DBT transformations plugin is a bonus
Must have experience with documentation, helpdesk software, ticketing and messaging tools. Particularly Notion, JIRA, and Slack
Basic understanding of cloud services, and IT infrastructure. Ideally AWS, SFTP and SSH
Knowledge of source code repository and management applications and tools would be advantageous. EG Bitbucket, git, yml
Experience of the Fivetran data movement platform is a bonus

What the job involves

As a Technical Support Specialist, you will be a key contributor to our data-driven success by working with the Service Desk Manager to schedule, prioritise, and assign tasks to team members to ensure timely resolution of Support issues
You will play a crucial role in overseeing the resolution of application problems for employees and customers, ensuring that support is efficient, professional, and aligned with business needs
Additionally, you will drive continuous improvement in data processes, promote a culture of data excellence, and provide insights to support strategic decision-making
Work with the ServiceDesk Manager to schedule, prioritize, and assign tasks to team members to ensure timely resolution of Support issues
Foster a collaborative, customer-focused team environment
Oversee the resolution of application problems for employees and customers, ensuring that support is efficient, professional, and aligned with organizational needs
Perform root cause analysis of recurring issues and assist with developing solutions to prevent future occurrences
Develop and implement best practices, processes, and procedures for the Fospha support and incident management
Maintain an up-to-date knowledge base for common technical and product issues and solutions
Collaborate with other teams (e.g., Customer Success, Data Science, Attribution etc) and business units to support organizational goals
Prepare and present regular reports on IT support performance, including issue resolution times, customer satisfaction, and team productivity
Use data to identify trends, opportunities for improvement, and areas of concern in the support function

Salary benchmarks

Our take

All kinds of businesses can benefit from the data economy. The wealth of information available, if properly harnessed, can allow businesses access to key information on their markets, enabling them to adapt to better serve their customers and stay ahead of their rivals.

Fospha is a marketing optimisation specialist which helps brands solve their biggest challenges through the integration of siloed customer data and data-science measurement products. Its solutions aim to give clients the insights they need to drive rapid customer acquisition at sustainable costs. In a world where more data is generated in a 24-hour period than ever before, properly harnessing it could well prove to be a major part of a business' future success, and Fospha is banking on companies realising - and in turn desiring - the benefits that proper use of data can provide.

Of course, the customer data and analytics market is one which is capable of changing rapidly in short spaces of time. A key focus of Fospha's must therefore be to ensure that its services stay relevant in order to keep demand high. But, with the UK’s leading digital venture builder backing it up, and having already been voted ‘Best Attribution Platform’ at the Martech Awards 2022, Fospha is undoubtedly well-positioned to carry on its existing successes into the future.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

21% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (1 round)

Mar 2018

$7.4m

EARLY VC

Total funding: $7.4m

Company benefits

Dynamic working policy
Company pension
25 days holiday (excl. bank holidays)
Work from home opportunities
Health insurance

Company HQ

Hammersmith, London, UK

Leadership

Charles Mindenhall

(Chair)

Since 1998, Charles has co-built more than 30 businesses, largely technology-related, managed through the venture builder company Blenheim Chalcot, which he co-founded in 2002

Sam Carter

(CEO, not founder)

Before joining Belnheim Chalcot in 2017, Sam was Director of Category and Revenue Management at Groupon.

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