Customer Service Representative, Absolute Security
CA$55-65k
As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program
Enterprise cyber resilience
Be an early applicant
Enterprise cyber resilience
1001+ employees
Be an early applicant
CA$55-65k
As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program
1001+ employees
Company mission
To help organizations strengthen cyber resiliency.
Role
Who you are
- As a Customer Service Representative within the Customer Experience organization, you have a strong passion for helping people
- You are detail oriented and have a gift for communicating with people
- Outstanding customer service skills - effectively communicate in both verbal and written English (additional language skills always welcome)
- Experience working with a CRM system and keeping records up-to-date. Salesforce.com experience is a definite plus, as is a serious love of data quality
- Excellent organizational and interpersonal communication skills (written and oral)
- Proven ability to solve a variety of customer problems
- Self-motivated to continue improving customer service skills and processes
- Strong attention to detail
- Able to work with multiple departments to get the information/answers needed to respond to and solve customer questions
- Demonstrated ability to work well independently, while at the same time supporting others in a dynamic team environment
- Technical aptitude for technology, software tools, and proficiency in Microsoft Office suite
- Experience with software deployment technologies, networks and databases preferred
- Experience working within a B2B SaaS organization preferred
What the job involves
- You enjoy working closely with customers, other teams, and understand that you play an active role helping drive continuous improvement
- Resolve customer issues related to platform access, licensing, and product entitlements
- Execute certain functions on behalf of customers within their management console
- Respond to customer feedback, and engage with customers to understand their needs
- Resolve other customer issues as required by leveraging the teams and resources needed
- Other duties as required from time-to-time
Our take
Absolute’s software is embedded within 600 million devices worldwide, its cyber resilience platform delivers endpoint-to-network access security coverage and automated compliance solutions. Working with enterprise companies, governments, educational institutions and agencies, it maintains cyber resilience for its clients through factory-embedded endpoints that enable permanent digital connection.
Absolute’s deep-level embedding differs from other cybersecurity solutions that instead act as a layer rather than root tech. Absolute’s permanently connected cyber resilience solutions allow for dynamic self-healing capabilities and it claims to be the only company offering near real-time remediation for security breaches.
This constant protection is clearly a large draw for large and complex organizations. With data breaches on the rise, near-instant self-correction is an important protective measure. Absolute’s 2023 buyout by Crosspoint Capital Partners will help to consolidate the company as a leader in cyber resilience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Exceptional benefits, and matching programs for retirement plans
- Training and career development to help you grow, personally and professionally
- Bright, modern offices with ergonomic workspaces, and areas for team collaboration and individual focus
- In-office art gallery, seasonally refreshed with a vibrant selection from British Columbia artists
- Free refreshments, from pastries to popcorn to pizza, and a huge selection of hot and cold beverages
- Onsite fitness classes to burn off calories from the free snacks and keep you mentally sharp
- Monthly social events and an annual retreat to bring the team together and celebrate our wins
- Work/life balance with flexible time off and Absolute-sponsored events for the whole family
Company HQ
Westlake, Seattle, WA
Leadership
Christy Wyatt
(CEO)Also a Member of the Board of Directors at Ericsson and Silicon Labs. Was on the Board for Quotient Technology Inc. and Dtex Systems.
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