Director of Business Operations and Strategy, Virta Health

• This is an ideal role for a former startup operator, consultant, or MBA who thrives at the intersection of strategy, analytics, and execution—and who wants to apply those skills to meaningfully impact healthcare at scale
• Have 7–10+ years of experience in business operations, strategy, or consulting—ideally with time spent at a high-growth startup or digital health company
• Hold an MBA or have equivalent experience in high-impact strategic roles requiring analytical thinking and cross-functional execution
• Have worked in fast-paced ops roles where you built systems from zero to one
• Bring strong data fluency—comfortable with forecasting models, performance metrics, and operational KPIs (bonus if you’ve used tools like SQL or Looker)
• Are a systems thinker who can architect processes across people, platforms, and tools—and turn strategy into action quickly
• Are an effective people leader, experienced in developing talent, building high-functioning teams, and managing through ambiguity
• Thrive in fast-moving environments where scrappiness, ownership, and bias for action are critical
• Want to apply your skills to a mission that has real-world impact on millions of lives

Desirable

• We’re scaling fast and we’re focused on building a strong operational foundation to support high-quality, scalable care for our members
• The Director, Business Operations and Strategy, Care Enablement will play a central role in this mission
• Reporting to the VP of Care Operations, this leader will drive workforce strategy, capacity planning, tooling and systems improvements, supplies operations and logistics, and experimentation around new care models
• You’ll manage a small, high-performing team and serve as a key business leader helping us grow efficiently while maintaining the exceptional outcomes we’re known for
• Lead care enablement strategy across workforce planning, panel and capacity management, and care tools and systems
• Manage and mentor a small team (2-3 FTEs to start), supporting prioritization, execution, and professional development
• Serve as a strategic advisor and thought partner to Care leadership, including the VP Coaching/Member Success, VP Clinical Excellence, and others
• Translate company goals into operational plans that align care team capacity with demand—now and as we scale
• Own and evolve capacity planning models for our Coaching and Clinical teams, driving improvements in panel coverage, staffing efficiency, and forecast accuracy
• Oversee care team tooling and systems, partnering with Product and Engineering to automate workflows and eliminate friction
• Monitor and report on key performance indicators—such as coach productivity, retention impact, gross margin drivers—and use insights to shape operations
• Oversee end-to-end operations for care-related supplies (e.g. medical kits, testing devices), ensuring reliable delivery, cost efficiency, and a seamless member experience
• Partner with Clinical, Product, and Finance teams to forecast supply needs, optimize inventory, and improve fulfillment processes
• Track and analyze supply usage and cost trends, tying insights back to care model efficiency and gross margin performance
• Design and test enhancements to our supplies model, including member self-service tools, automation opportunities, and integration with clinical workflows
• Design and test innovative care delivery models and staffing approaches, balancing cost, quality, and member experience
• Launch lean pilots and operational experiments to validate new models—partnering with Data Science to define metrics and analyze impact
• Stay ahead of trends in digital health and tech-enabled services to identify opportunities for systems-level improvement
• Collaborate across Product, Data, Finance, Recruiting, and Clinical teams to ensure operational plans are aligned and well-executed
• Build business cases for investments in tooling, automation, and team structure that drive margin expansion and service quality
• Synthesize complex data and ideas into clear, actionable recommendations for Virta’s senior leadership