Business Account Manager, Wayfair
+ Bonus potential based on performance against sales metrics
More information about location
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
+ Bonus potential based on performance against sales metrics
More information about location
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- This role requires a high level of collaboration, adaptability, ownership, and the ability to achieve high sales and performance expectations
- Sales Experience: 1 - 3 years of previous outbound sales experience with previously demonstrated success in meeting or exceeding KPI’s or performance metrics
- Book Management: 1+ year of book management experience (B2B sales preferred)
- B2B Knowledge: B2B sales knowledge, strong business acumen, and ability to execute project needs analysis
- Adaptability: You must have a willingness to adapt and grow in a fast paced, high growth industry
- Ownership: Taking ownership for driving your professional and sales development plans to remain aligned with the business expectations
- Effective Communications: Strong command of written and verbal communications to drive your performance
- Technical Proficiency: Experience with email, video conferencing, CRM, and spreadsheets (Proficiency with Salesforce.com, Google Suite, Zoom/Google Meet, and previous experience working remotely are all preferred qualifications)
- Training: Wayfair wants to ensure your success, this is why our sales training is 100% mandatory. We are unable to accommodate any absences, time off, or tardiness during this initial time frame
What the job involves
- As an Account Manager, you will be responsible for owning, managing and growing a book of business
- Your book will consist of business customers in varying industries including but not limited to: Office, Property Management, Contractor, Interior Design, and Accomodations
- In this role you will be responsible for establishing new relationships, prospecting new business, and growing existing accounts through proactive sales outreach
- You are expected to leverage sales and service partners to support the customer journey and their relationship with Wayfair Professional
- Manage Sales Portfolio: You are responsible for effectively maintaining and growing your book of business quarter over quarter by applying the Wayfair sales process and managing a pipeline of opportunities
- Build Rapport and Influence Sales: Conduct engaging conversations through phone and email outreach with the objective of growing customer relationships through repeat sales and a continuous pipeline of opportunity
- Meet a High Performance Bar: You will meet or exceed all sales metrics, not limited to but including, revenue and productivity goals
- Provide a Top Tier Customer Experience: You’ll support customer experience from enrollment through mature customer relationships as they expand their business with Wayfair Professional
- Effectively Time Manage: Schedule appointments and assist customers with purchasing from the Wayfair Professional site leveraging strong product knowledge, sourcing and industry expertise
- Provide Subject Matter Expertise: Act as a subject matter expert on Wayfair Professional’s comprehensive value, product and service capabilities
- Collaborate: Effectively work alongside peers, partners, and suppliers to provide an exceptional customer experience
- Problem Solve: Exhibit a problem solving, solution driven mindset in all situations
- Act as a Brand Ambassador: Embody the Wayfair People Principles as a North Star in all your work to provide a first class customer experience
Application process
- Start Date: September 9, 2024 (Subject to Change)
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionise online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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