Partner Success Manager, Huntress
£59.5k
OTE
£47.6k
BASE
+ Equity
More information about location
Managed cyber security platform
Job no longer available
Managed cyber security platform
501-1000 employees
Job no longer available
£59.5k
OTE
£47.6k
BASE
+ Equity
More information about location
501-1000 employees
Company mission
To shatter the barriers to enterprise-level security.
Role
Who you are
- 3+ years of experience in a customer success, account coordination, or enablement role
- A natural ability to follow processes while bringing high energy and a positive vibe to partner calls every day
- Strong organizational skills and a knack for managing multiple moving parts without breaking a sweat
- A collaborative mindset that allows you to work seamlessly across internal sales and account management teams
- A drive to hit measurable goals and a deep personal ownership of the partner experience
- Experience working within the MSP (Managed Service Provider) ecosystem and Cybersecurity experience is a huge plus
- Exposure to supporting customers or partners on basic rollout plans (who to start with, how to position the offering)
What the job involves
- As a Partner Success Manager, you are the connective tissue between our sales teams and our partners’ long term success
- You will join a high energy team focused on a singular mission: ensuring every new partner who joins the Huntress family has a world class onboarding experience
- You won’t just point people toward a login screen; you will guide them through a proven process to ensure they are fully operational and ready to take Huntress to market with their own customers
- Within their first 16 days
- You will give more than you take by acting as a dedicated resource for a squad of 7-10 Channel Account Managers, making sure no partner feels left behind
- In this role, you will be the early warning system for our partner community
- By keeping a close eye on license deployment, account health, and early usage patterns, you will spot potential issues before they become problems
- You won't wait for permission to fix things—you will give a $h*t by owning the solution, whether that means hopping on a call to provide extra training or coordinating with our technical experts to clear a deployment hurdle
- We value perfect imperfection here, meaning we want you to iterate fast on our processes and find better ways to help our partners win, even if the path isn't always linear
- Drive the onboarding process for roughly 10 new partners per week, ensuring 85% of them are fully set up and protected within 16 days
- Partner closely with Account Managers to identify accounts with low license deployment and proactively reach out to offer training and resources, and specific deployment plays to drive broader adoption
- Conduct post action check-ins with partners following security incidents to ensure they have the support they need and understand how to prevent future issues, while translating these stories into proof of value for their end clients
- Coordinate with Technical Sales and Support to resolve specific hurdles that stand in the way of a partner’s successful deployment
- Help the renewal process by ensuring partners are seeing maximum value from the platform long before their contract ends
- Track onboarding gaps and partner feedback to help us build a more seamless, repeatable experience for every business we protect, and feed those insights back into the team
- Reports to: Vice President, Partner and Customer Account Management
Our take
In a world of increasingly sophisticated cyberthreats, many organizations lack the resources and expertise to defend themselves effectively. Huntress has stepped in to address this gap, delivering robust cybersecurity solutions to protect a wide range of businesses and institutions across the US business landscape.
The company offers a managed security platform, which third party resellers leverage to protect their clients from attacks. Launched in 2015, Huntress has grown well over the years, attracting plenty of investment and expanding its headcount into the hundreds.
More recently, Huntress has turned its eye to acquisitions and new product launches, as well as major international expansion. A considerable influx of funding will support these initiatives, as well as allow the company to maintain sales momentum by expanding its go-to-market efforts.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2024
$150m
SERIES D
May 2023
$60m
SERIES C
Total funding: $289.8m
Company benefits
- 100% Remote: We’ve been a remote team from day one – and we’ve got the tools, systems and processes to be successful outside of a corporate office or HQ.
- PTO & Other Leave: We offer 12 weeks of paid parental leave, along with vacation, sick time, bereavement leave, and floating holidays.
- Growth Opportunities: We’re committed to teammate development, both within and outside of Huntress – including education assistance programs like LifeLabs, hands-on training, coaching through BetterUp, and more.
- Stock Options: All full-time teammates receive stock options and benefit from the continued growth and success of the company.
- Digital Monthly Reimbursements: We offer a monthly digital reimbursement for your internet and phone – plus a new starter home office reimbursement.
- Pension: We offer a competitive employer contribution to your pension.
- Health Benefits: Huntress will provide a competitive contribution to put towards a healthcare plan of your choice.
Company HQ
Columbia, MD
Leadership
Kyle Hanslovan
(Co-Founder & CEO)Prior to co-founding Huntress in 2015, Kyle spent 9 years at the Air National Guard as a Cyber Warfare Operator.
Chris Bisnett
(Co-Founder & CTO)Chris is US Navy Veteran, serving for five years as a Vulnerability Analyst focused on the Department of Defense network. He then operated in a number of Senior Security Engineering roles after leaving the Navy.
John Ferrell
(Co-Founder)John spent 5 years as a Security Engineer and CNO Analyst over two spells at ManTech International, with 1 year as a Linux Systems Engineer at SPARTA in the interim. He was also a CNO Developer at StrategicIO before co-founding Huntress.
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