Client Success Team Lead, Culture15
£50-60k
OTE
£40-50k
BASE
EMI Employee options scheme
4-5 days a week in office (Waterloo, London)
B2B SaaS culture measurement platform
Job no longer available
B2B SaaS culture measurement platform
1-20 employees
Job no longer available
£50-60k
OTE
£40-50k
BASE
EMI Employee options scheme
4-5 days a week in office (Waterloo, London)
1-20 employees
Company mission
To provide clarity on the abstract concept of culture and enable users to effectively measure and manage culture.
Role
Who you are
- 3+ years of experience in account management, client success, or strategic consulting, preferably in a B2B SaaS or HR tech/people analytics context
- Proven track record of managing complex client relationships and achieving high renewal and upsell performance
- Experience working with enterprise-level clients and cross-functional teams
- Strong commercial acumen and negotiation skills
- Familiarity with tools such as HubSpot and data dashboards
- Experience coaching or managing client-facing teams a strong plus
- Comfortable with platform onboarding, configuration, and feedback processes
Desirable
- Commercially sharp with strong strategic thinking
- A confident and proactive relationship builder
- Analytical and data-driven in decision making
- A strong leader and mentor
- Comfortable navigating ambiguity and building structure
- A great communicator - credible with C-suite clients
- Passionate about organisational culture and behavioural change
What the job involves
- Team Leadership: Manage and mentor the Client Success Team, providing guidance on service delivery and client enablement, and supporting career growth
- Client Ownership & Relationship Management: Own a portfolio of high-value client accounts, acting as the senior point of contact and trusted advisor to executive stakeholders
- Retention & Growth: Drive Net Revenue Retention (NRR) by managing renewal cycles, uncovering upsell opportunities, and ensuring strong commercial relationships
- Client Strategy & Advisory: Partner with clients to define their culture goals, align Culture15 to business outcomes, and advise on implementation best practices
- Platform Usage & Activation: Monitor client adoption, usage patterns, and health indicators. Develop strategies to maximise activation, engagement, and platform ROI
- Process Improvement & Scalability: Collaborate cross-functionally to evolve client engagement processes, feedback loops, and platform configuration playbooks
- Insight & Reporting: Track and report on account health, renewal forecasts, and revenue growth across your portfolio
- Client Feedback & Product Input: Channel client feedback to the product team and help shape platform evolution based on user needs
Application process
- Screening phone call
- Interview with CEO / Founder
- Task and interview with wider team
Salary benchmarks
Our take
The culture of a company has, in recent years, become a focus for job candidates, more so than business performance. Indeed, a large proportion of someone’s life is spent within the social culture of their workplace. Culture15 helps companies define, understand and fine-tune their company culture through its AI assistant Rose and culture management platform.
The Culture15 platform and AI Assistant quantify employee behaviours and metrics into actionable insights that help develop an objective framework to track culture and strategic goals. Its AI engine, Rosetta, enables businesses to transform spoken and written feedback into culture analytics and insights.
With the 2025 launch of Rose, the small company is expanding its toolkit. It’s already on the right track - its software is used across 62 countries on 6 continents, indicating the appetite for business culture analytics.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company values
- We bounce
- We partner
- We pioneer
- We work
- We do
Company HQ
Westminster, London, UK
Leadership
Charlie Coode
(Founder)Also Founding Partner at Coode, a Visiting Lecturer at London Business School and was previously a Mentor at TalentTap and FutureBright.
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