Customer Engagement Specialist, Paper

• We are looking for an energetic and forward-thinking individual that understands the K-12 industry in today’s ever-changing landscape
• Must reside on the East Coast
• Must live within a reasonable commuting distance of a major airport to support travel requirements
• Demonstrated experience leading in-person program implementation, including logistics coordination and on-site execution
• Proven ability to facilitate engaging, effective training sessions for educators or adult learners
• Strong organizational skills with the ability to manage multiple priorities during live implementations
• Excellent interpersonal and communication skills, with the ability to build rapport with district leaders, teachers, and students
• Has 1-2 years of experience in a customer-facing role, preferably in education
• Has working knowledge of K-12 education industry
• Has laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally)
• A self-starter who loves a challenge and a strong team player who loves to collaborate
• These individuals must have their own transportation and a valid driver’s license

Desirable

• As a contracted Customer Experience Team member, you will lead trainings and provide hands-on support to districts implementing Paper’s GROW high-impact tutoring program, helping maximize student participation and academic success.We are an enthusiastic, collaborative team that enjoys sharing ideas and best practices
• This is a part-time, contractor opportunity until December 31, 2026
• Lead the in-person implementation of Paper’s GROW high-impact tutoring programs, including coordinating onsite logistics, conducting training sessions, and ensuring students are effectively onboarded and supported
• Facilitate in-person or virtual enablement training that educate teachers and administrators about Paper and/or GROW implementation at the classroom and site level
• Grow and nurture relationships with administrators and teachers on the ground by providing quality support and resources
• Help expand our grassroots approach to high-impact tutoring and district-wide engagement