Head of Enterprise & Platform Product Management, Envoy

• Someone with extremely high standards. You’re practical and know perfect is the enemy of the good, but you aspire for us to be great. You care deeply about the quality of our work and our team
• An Owner. You act with and teach appropriate urgency when the situation calls for it. You feel personally accountable and responsible. You proactively look for problems and inefficiencies and find elegant solutions before they become major issues
• Fast-paced. You love the speed and impact you have on startups driving to scale
• Empathetic, a great listener, and observer. You know there might be differences between what customers say and do and are able to use both what you hear and what you see to deduce the actual pain they're experiencing. You actively build relationships with your teammates to better understand their work and partner with them
• Insanely curious. Before you even consider a solution, you want to understand and clearly articulate the problem. And when devising solutions, you seek and value input from as many sources as possible and work as a servant leader in your team to create products that delight. You are passionate about defining goals and metrics and other ways to know it's working and solving customers' problems once deployed
• 10+ years of experience in Product/Project Management working collaboratively with engineering, design and user research teams
• 5+ years of experience hiring, managing, and developing both individual contributors and senior leaders
• Proven ability to navigate complex, technical, cross-functional projects from inception to completion
• Experience working on or closely with a product development team, including knowledge of Agile software development processes
• Ability to articulate defined strategy and mold consensus across many different stakeholders
• Excellent communication and writing skills
• Ability to handle multiple, competing priorities and projects, with a strong attention to detail
• Problem-solving mindset and ability to dig in to complex topics
• Critical thinking/analytical leadership experience
• Experience presenting to senior executive audiences
• Experience in building/leading SaaS or mobile products
• BA/BS in Computer Science or related field

Desirable

• This role is responsible for Envoy’s enterprise, security, and administration product management team, strategy, and execution. They work closely with the Chief Product Officer to formulate the product and business strategy and then lead their team of product managers to execute that strategy
• This person is responsible for the enterprise and platform product roadmap and its delivery, driving business impact across the entire company. This person is product operations and customer centric in their approach, consistently driving clarity within EPD and cross-functionally
• This person will be able to make critical prioritization trade-offs and bring clarity to the roadmap and its delivery
• This person will collaborate closely with their engineering, design, research/data and program management partners to bring to life the product strategy
• They will also work closely with Product Marketing to ensure execution of effective go-to-market strategies and be responsible for the impact of the roadmap they deliver
• They will also play a material role in driving opportunities for strategic customers. Building strategic relationships to inform the roadmap and drive the business
• Product Sense and Strategy
• Defines and owns the product roadmap for the enterprise, platform, and security products; setting and delivering against OKRs and KPIs in support of company goals
• Works with the CPO to define the enterprise and platform product and business strategy. Deeply understands the customer and market landscape, synthesizing inputs across research, customers, marketing, and sales to identify product opportunities and unlock future growth
• Contributes to company-level strategy considerations (e.g., new market opportunities, KPIs and related targets, and product development process)
• Effectively influences executive team members toward better business outcomes with critical data, customer feedback, and prior experience and relevant expertise
• Effective at balancing longer-range opportunities and risks with near-term execution focus
• Product Execution
• Collaborates effectively with program management, engineering and design leaders to create Product processes to equip the entire organization to deliver impact at high velocity
• Owns delivery and stewardship for the product and platform, representing all of our target customers and geographies
• Institutes product processes, tooling, and resource plans to maximize impact and reduce technical and business risk in the execution of the product roadmap
• Will effectively manage stakeholder communication across the entire company and within the executive team
• Will work effectively with Product Marketing leadership to collaboratively define and execute growth strategies integrating product led growth and digital marketing campaign tactics and strategies
• Leadership & Communication
• Recognized by cross-functional teams as an inspiring leader within the company
• Communicates compellingly to an internal audience of any size, increasing alignment and momentum for the company
• Sets the standard for quality and frequency of written and verbal communication
• Supports team members as needed, providing a valuable "translation layer" to cross-functional and executive stakeholders
• Regularly represents team and related product areas in customer-facing events and potentially through PR
• People Management
• Builds and manages a team of PMs
• Raises the quality of work for the entire Product, Design and Engineering organization
• Consistently demonstrates conscious management of team members: developing PMs and supporting them on their career paths
• Will identify new market opportunities, build business cases to support investment and then will build and lead a cross-functional team to execute the plan