IT Help Desk Specialist, IXL Learning
The base hourly rate for this full-time position is $28.00 to $33.00 per hour
Office located in San Mateo, CA
E-Learning providers
Be an early applicant
E-Learning providers
1001+ employees
Be an early applicant
The base hourly rate for this full-time position is $28.00 to $33.00 per hour
Office located in San Mateo, CA
1001+ employees
Company mission
To make educational experiences better for everyone.
Role
Who you are
- Bachelor’s degree in computer information systems or a related field
- 3-5 years of experience in help desk support
- Experience managing conference rooms and A/V equipment
- Excellent written and spoken communication skills
- Strong ability to prioritize tasks, use resources wisely, and drive process improvement
- Customer-centric attitude with a strong passion for helping others
- Passion for improving education through technology!
What the job involves
- IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Specialist
- In this role, you'll be at the forefront of delivering top-tier help desk support to IXL’ers in our dynamic San Mateo, CA office
- Your solid technical skills, proactive problem-solving, and commitment to customer satisfaction will ensure smooth and efficient tech operations, making you an essential part of our support team
- Provide advanced technical support and mentorship to help desk specialists
- Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance
- Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms
- Quickly and efficiently resolve complex support tickets involving hardware, software, and malware
- Assist in administering Google Apps, Vonage phone system, Azure AD, and other critical office-wide systems
- Enhance documentation for processes, training, and internal resources
- Contribute to the technology integration of mergers and acquisitions across several business units
Our take
IXL Learning has been creating software solutions for education since the late 90s and claims to have more than 13 million students using its service. The personalized learning platform has grown and developed since the late 90s internet boom and become more responsive and tailored to each of its students' needs.
This evolution has been achieved through breakthroughs in analytics software as well as numerous lucrative acquisitions by IXL. These buyouts have included Rosetta Stone, one of the global leading language learning platforms, Education.com and Vocabulary.com. IXL also facilitates Wyzant, the largest tutoring network in the US, and ABCya, which has published more than 300 educational computer games.
With a vast internet network of companies under its belt, IXL is still investing in innovation in the 2020s. In 2022, it acquired Curiosity Media which is responsible for Fluencia. This Spanish language learning app uses neuroscience research to perfect the learning of the Spanish language, exemplifying how IXL has grown from a revolutionary online learning platform to a multi-pronged investor in education. That being said, it still releases its own groundbreaking products such as the IXL Math "Takeoff" platform, a personalised whole-class instruction resource for teachers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company values
- Passionate - We strive to create a work environment where all employees are united in our goal to delight and impress our customers and to foster a culture that helps all IXLers thrive
- Tenacious - We seek out learning opportunities for ourselves, understand that feedback and mistakes are part of the process rather than something to fear, and embrace a growth mindset
- Authentic - We are authentic, kind, and honest in our interactions. We ask questions and listen to each other. And, we have fun and find joy in our work and collaborations
Company HQ
East San Mateo, San Mateo, CA
Articles
Leadership
Paul Mishkin
(CEO)Previously BA in Computer Science at Harvard University.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 48 more jobs at IXL Learning