Enterprise Customer Success Manager, Staffbase
Employee communications platform
Be an early applicant
Employee communications platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To empower communicators worldwide.
Role
Who you are
- 3+ years in Customer Success, Account Management, or a hybrid Sales/CS role within SaaS
- Business fluent in German and English (minimum C1 level)
- Proven experience owning a revenue quota (Renewals and/or Upsells) with a track record of meeting or exceeding targets
- Comfort navigating contract discussions and commercial negotiations with procurement and decision-makers
- Ability to move beyond "support" conversations to discuss business value, ROI, and long-term strategy
- Ability to manage high-stakes situations, such as turning around at-risk accounts
- Exceptional presentation skills, capable of leading Executive Business Reviews with C-Level executives
- Experience with CRM tools, e.g., Salesforce, Gainsight, HubSpot is a plus
- Background in HR Tech or Internal Communications is also a plus
What the job involves
- As a Customer Success Manager, you act as a strategic partner to your customers and help them turn their communication goals into real impact.
- You build strong, trust-based relationships, guide customers through a smooth renewal process, identify growth opportunities, and actively prevent churn.
- With your product expertise and collaborative approach, you empower customers to fully leverage the Staffbase platform and contribute to their long-term success
- Build and maintain strong, strategic relationships with your customers as a trusted advisor
- Lead regular check-ins and Business Reviews tailored to your customer segment to align on goals, showcase value, and strengthen the partnership
- Take full ownership of renewals by preparing, coordinating, and guiding customers through a clear and value-driven renewal process
- Monitor customer health, identify risks early, and develop actions to prevent churn
- Identify and drive upsell and expansion opportunities based on customer needs and product usage
- Create structured Account Plans that outline goals, success criteria, and actionable next steps
- Provide proactive guidance on platform adoption, best practices, and approaches to strengthen internal communication
- Use engagement and usage insights to help customers optimize their platform experience
- Stay current on product updates, new features, and industry trends to support customers with relevant knowledge
- Represent the Voice of the Customer by sharing structured feedback with internal teams to support product improvements
- Support Marketing initiatives such as customer stories, events, and community engagement
Our take
Staffbase is the first AI-native employee experience platform and it's built to help companies keep their people connected - an employee app, intranet, email, SMS, digital signagfee, and Microsoft 365 integrations - all in one place. With more than 2,000 customers worldwide, including Adidas, Toyota, DHL, and Sephora, Staffbase is helping organisations build stronger, more aligned workplaces.
With teams spread across offices, countries, and time zones, companies need reliable ways to keep everyone informed and engaged. And Staffbase does just that, making communication simpler and more effective for every employee. Its tools, including an AI-powered Staffbase Companion assistant, give people the information they need quickly, so they can work more collaboratively with confidence.
A major leap forward for the company is Employee AI, Staffbase's new foundation for the next era of employee experience. Built on trusted data, governance, adn braod reach, it'sd esigned to make AI genuinely uselful for every employee. Features rolling out through 2025 and 2026 include a mobile-first AI assistant that helps employees complete tasks, hyper-personalised weekly podcasts, smarter content governance that keeps information up to date, and prompt-based tools that help teams create high-quality content faster.
With such strong momentum, industry recognition (like being named a leader in the Gartner Magic Quadrant for three years in a row), and a partnership with Microsoft's Azure OpenAI Service, Staffbase is very much ready for the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2022
$124m
SERIES E
Mar 2021
$145m
SERIES D
Total funding: $324.3m
Company HQ
Altchemnitz, Chemnitz, Germany
Leadership
Martin Böhringer
(Co-Founder & CEO)Previously co-founded productivity app builder startup Hojoki, serving as CEO before co-founding Staffbase in 2014.
Lutz Gerlach
(Co-Founder & COO)Before Staffbase, co-founded and served as COO of Hojoki.
Frank Wolf
(Co-Founder & President)Previously worked in Social Technologies and Collaboration for T-Systems Multimedia Solutions (T-Mobile), following seven years as a Manager for Accenture.
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