Employee Relations Specialist, Fenergo
Annual bonus opportunity
Clinet lifecycle management for financial services
Open for applications
Clinet lifecycle management for financial services
501-1000 employees
Open for applications
Annual bonus opportunity
501-1000 employees
Company mission
To enable financial institutions to digitally transform their end-to-end client lifecycle processes.
Role
Who you are
- Degree in Human Resources, Business, or a related field
- Experience in a Consulting or Business Analyst role
- Proven experience in employee relations, including handling complex cases
- Knowledge of employment law across multiple regions
- Experience driving process improvements and policy development
- Proven track record to manage multiple projects simultaneously from inception to delivery
- Employee relations expertise with a pragmatic, solution-focused approach
- Strong knowledge of employment law across multiple regions, ensuring global legal compliance and risk mitigation
- Proficient in drafting, updating, and implementing policies
- Analytical mindset, using data to identify trends and drive decisions
- Effective stakeholder management, providing expert advice and coaching to leaders
- Clear, concise communicator, simplifying complex legal concepts
- Adaptable and proactive, thrives managing multiple projects in a fast-paced environment
- Committed to continuous improvement and staying current with industry trends
What the job involves
- You will play a key role in managing employee relations cases and supporting projects. As part of the Strategic Partner team, you will partner globally across all functions, ensuring legal compliance, driving process improvements, and contributing to a knowledge-sharing culture
- Employee Relations:
- Establish global ER processes, ensuring consistency, clear accountability, and defined response times
- Manage end-to-end ER cases, including disciplinaries, underperformance, probations, and exits, ensuring fair and consistent outcomes. Partnering holistically with Business leaders and Partners to ensure excellence in outcomes
- Provide expert employment law advice across all geographies where the company operates or plans to expand
- Represent the People team in audits, business continuity planning (BCP), risk management, security, and compliance matters
- Identify trends and report insights to drive data-informed decisions and proactive interventions
- Coach managers and leaders on handling people related matters confidently and effectively
- Projects & Process Improvement:
- Scope and execute on standard projects or workstreams independently or collaboratively within cross-functional teams
- Continuously assess and enhance People policies and self service content ensuring available content is clear, current, and accessible
- Use data insights to identify trends, optimize processes, and drive high organisational performance
- Support the rollout of People team solutions and systems, providing support and training to ensure adoption
- Knowledge Sharing & Community Building:
- Contribute to building a robust knowledge base within the Strategic Partner team, supporting a community of learning and driving innovation
- Identify opportunities for process improvements and to streamline ways of working
- Share best practices and insights, encouraging continuous improvement and consistency across all people-related initiatives
- Measures of Success
- Case resolution time: % of cases closed within agreed SLAs
- Frequency and quality of data-driven insights shared with business leaders and partners (e.g. attrition patterns)
- Proactive interventions: number of trends identified from cases leading to preventative actions (training, policy updates, etc.)
- Time taken to implement process improvements or policy updates (tracked vs. initial timeline estimates)
- Number of tier 0 resources (self-service content) created or updated to support consistent ER processes
- Project Delivery: % of People projects completed on time and within scope, with clear business impact
- Improved or maintained eSat scores
- Number of best practices, policies, or case studies added to the Strategic Partner team's knowledge base
Our take
The regulatory technology market is set to see a big jump in the coming years. With market drivers including new regulations in the financial sector and rising instances of money laundering globally, regulatory technology companies are going to have some big opportunities to get their teeth into.
Fenergo is a major player in this industry. In a nutshell, Fenergo handles client and regulatory technology for financial services, providing Client Lifecycle Management (CLM) software solutions for major financial institutions. Used by over 30 of the top 50 financial institutions in the world, Fenergo enables its clients to be compliant with regulations whilst maintaining an excellent client experience. Creating an 82% faster onboarding process with a 40% reduction in overall costs, the financial advantages for users are clear.
Following its 2021 acquisition by Astorg and Bridgepoint which has brought a fresh injection of capital, Fenergo is focused on growth and innovation. With 10 offices worldwide and clients including Santander and Bank of China, Fenergo looks to be in a very strong position. That being said, this is a market that is changing fast, and growing adoption of artificial intelligence, cloud computing and machine learning in particular will bring interesting opportunities and challenges for Fenergo in the years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2020
$83.1m
LATE VC
Jul 2019
$75.1m
GROWTH EQUITY VC
Total funding: $237.7m
Company benefits
- Flexible working
- Employee wellness program
- On-going training & career progression plans
- Employee recognition plan
- Sports & social activities
- Mentoring & Coaching
- Professional Development
- Give Back to the Community
- Employee Support Groups
Leadership
Max Murphy
(CEO)A software engineer with 20 years’ experience developing and delivering enterprise software for banks.
Salary benchmarks
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