Customer Success Manager, Winnow
Fluency in French and Additional EU Language
+ Eligible for Customer Success discretionary bonus scheme + Company stock options package
More information about location
2 days a week in office ( Central London )
Digital tools driving improvements in kitchen production
Posted today
Digital tools driving improvements in kitchen production
101-200 employees
Posted today
+ Eligible for Customer Success discretionary bonus scheme + Company stock options package
More information about location
2 days a week in office ( Central London )
101-200 employees
Company mission
To connect the commercial kitchen, create a movement of chefs, and inspire others to see that food is too valuable to waste.
Role
Who you are
- This is a hands-on role that involves daily interaction and support for clients, addressing their needs directly
- You are likely to be least degree educated
- You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
- You have an intermediate level of Excel and working knowledge of Work and Powerpoint
- You are fluent in French (written and spoken) and proficiency in a second language is a strong plus
- You are looking for a second role to broaden your experience while contributing to a meaningful mission. That said, we’re also open to individuals without prior Customer Success experience who are eager to build a career in this area
- You are results driven and highly motivated. You are a, data driven person who can use data to track the success of your clients
- You have proven experience of knowing what it takes to provide consistently first-class customer service to external customers, remaining calm and measured even when dealing with the most demanding individuals
- You are comfortable taking ownership and accountability for your work whilst working effectively as part of a larger team and with limited supervision
- You have experience working as part of a global team and building positive relationships with internal and external individual across borders
- With excellent communication skills you are a confident and articulate presenter. You communicate clearly in both written and spoken language. You listen attentively and are experienced in building successful relationships at all levels from CEO to analyst
- You are persuasive and personable and find building relationships with your customers enjoyable
- You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to get things right first time
- You are able to organise self, including effective scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines
- You understand how to manage change and are happy to get your hands dirty
- You are both passionate and measured. You carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term
- You are transparent in approach and enjoy healthy, respectful debate. You work hard to build open and honest collaborative relationships
- You get things done and seek to continually improve. Your customers want you on their team
- You are passionate about the value of food and are committed to the fight against food waste
- You are humble in approach and quick to pitch in if you see someone struggling
What the job involves
- The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The goal – successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale
- The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives
- Our Operations team consist of over 20 colleagues who are based in London, Dubai, Singapore and Chicago
- This is an exciting opportunity for a Customer Success Manager to play an instrumental role on implementing our technology in our growing markets in Europe
- This role might suit someone looking for their first permanent opportunity, or equally a second jobber wanting to build on some work experience they have gained already
- This is a hands-on role that involves daily interaction and support for clients, addressing their needs directly
- As a Customer Success Manager, you will be responsible for providing our new clients with an extraordinary experience
- You will be responsible for managing project plans, helping our clients to on-board, implement the solution, drive reductions and sustain change using our systems
- The full scope of your role will be discussed in detail at the interview, however typical tasks might include:
- Build strong relationships with clients ensuring they are bought into making Winnow system successful
- Understand clients’ current situation and needs to tailor the best solutions for them
- Take a consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction
- Proactively analyze client reports and troubleshoot with the client where needed
- Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
- Collaborate closely with internal teams in different deparment (Product, Finance, Customers Support, etc.)
- Take initiatives to improve internal processes and procedures (in line with Winnow Int’l)
Salary benchmarks
Our take
Food waste costs the hospitality industry over 100bn annually. Kitchens can waste up to 20% of food purchased, often equivalent to their total net profits. This is because chefs too often lack the necessary tools to accurately measure and manage waste. What gets measured gets managed, and by using data intelligently, kitchens can be made more efficient. This is what Winnow has set out to achieve.
The company has developed technology to help chefs achieve greater visibility in their kitchens and make better decisions that lead to dramatically reduced food waste and costs. It does this via the Winnow Waste Monitor, a set of smart scales, and an accompanying tablet app that lets kitchen staff easily log what food is thrown away. That data is then uploaded to the cloud, analysed by Winnow’s algorithm, and disseminated so that food waste can be reduced
The company has IKEA, Compass Group, and AccorHotels as customers, and estimates its clients are saving 4,300 tonnes of food waste annually by using Winnow. As well as helping kitchens to be more environmentally friendly, it also saves them money (restaurants are an industry where margins tend to be thin). With the growing trend towards sustainability and cutting down food waste, Winnow should have a growing market to expand into.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2023
$10m
SERIES C
Oct 2019
$12m
SERIES B
Total funding: $34m
Company HQ
Old Street, London, UK
Leadership
Mark Zornes
(Co-Founder)Graduated from INSEAD with an MBA in International Buisiness. Previously an Engagement Manager at McKinsey & Company.
Kevin Duffy
(Co-Founder)Graduated from INSEAD with an MBA in Business Administration and Management. Previously an Investment Banker at BNP Paribas, and a Consultant at Capco.
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