Onboarding Customer Success Manager, Dealfront
DACH
Go-to-market platform
Be an early applicant
Go-to-market platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To grow businesses' revenue to its fullest with GDPR-compliant B2B data.
Role
Who you are
- If you’re passionate about technology and serving customers, this might be the perfect opportunity for you!
- Fluent in German (written and spoken) and business fluent in English
- You have a good understanding of sales and marketing
- You are a self-starter who defaults to trying to find a solution to a problem
- You are ‘commercially minded' and willing to support expansion opportunities together with Account Managers
- A healthy curiosity about technology - be interested to learn how the product works, how we could improve it as time passes
- Strong time management skills - you will be working with a client base of ~200 clients, so prioritization is a must
- Strong presentation skills - this is a role that involves speaking to customers every single day, and our clients expect clear, concise support
- Strong verbal and written communication - customers can reach out to us via phone and email - we need to be performing at a consistently high level across these mediums
What the job involves
- We are looking for our next Onboarding Customer Success Manager to join our team
- In this role, you will work with our new customers in the DACH markets to ensure that they have the best experience using our product
- From the beginning of your time at Dealfront, we will work closely with you to ensure you succeed
- From a 4 week onboarding process including time with senior leaders in the business, to ongoing personal development reviews, we’ve set up an effective system to help you to thrive in your new role
- As an Onboarding Customer Success Manager, your responsibilities will revolve around owning the beginning of the customer journey
- Deliver great onboarding experience to understand client needs and help them to adapt Dealfront as an essential part of their go-to-market strategy
- Recommend and provide solutions to clients that will help them to succeed, based on your industry and product expertise
- Serve as a trusted advisor to our champions and build close relationships with all levels of clients
- Ensure that clients are getting the value out of Dealfront and want to renew their subscription
- Identify expansion opportunities in your client base and process them in collaboration with Account Management
- Gather feedback to our product team to help develop Dealfront to match customers requirements and expectations
- You are not expected to know everything right away, but you need to be seriously motivated to learn and have the right balance of knowledge and interests to enable you to flourish and grow in this role
Application process
- If you are interested in this opportunity, we kindly request that you apply via this advert, as opposed to sending us an email or LinkedIn direct message
Our take
Oftentimes, sales and marketing teams operate separately instead of in tandem. For instance, the marketing department might deploy digital marketing strategies to drive traffic to the company's website, using marketing funnels to convert them into leads, while the sales department cold-contacts people - an expensive and ineffective process that Dealfront aims to update.
The company - formed from the 2022 merger of Echobot and Leadfeeder - supplies a go-to-market platform that bridges the gap between marketing analytics and sales. With Dealfront, businesses can concentrate their efforts on the highest-value customers (companies that are actively searching or in need of their solutions), cutting down time lost pursuing leads that do not convert to sales.
Post-merger, the company has raised substantial funding that will be invested in international expansion and hiring new talent - with the rebranded Dealfront name already serving upwards of 8000 clients. Operating in a strong market, that is expected to surpass $9.5bn by 2028, Dealfront is well positioned to meet, and possibly exceed, its growth plans.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
88% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2019
$3.3m
SERIES A
Jun 2017
$0.8m
SEED
Total funding: $4.7m
Company benefits
- The opportunity to work remotely, with a flexible work schedule
- Mental Health support with Auntie
- Annual company retreats in sunny locations and team off-sites
Company HQ
Oststadt, Karlsruhe, Germany
Articles
Leadership
Bastian Karweg
(Group CEO)Founded Echobot in 2011 as CEO. Has also founded several other companies, serving in many of them as CEO.
Herkko Kiljunen
(CTO)Co-founded Leadfeeder in 2012 as CTO. Has a background in Software Design.
Pekka Koskinen
(CPO)Co-founded Leadfeeder in 2012, where they served as CEO. Also co-founded Fraktio and Cluby, among others.
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