Application Support Developer, RQI Partners

$80-85k

RQIP Benefits Include: Generous PTO & Holidays Remote Work Environment (some positions require travel) Comprehensive Medical, Dental and Vision HSA & FSA Account Options, with employer HSA contribution 401k with Employer Match & Profit Sharing Employee Assistance Program Tuition Reimbursement Professional Development Opportunities Student Loan Repayment Assistance Eligibility for Annual Bonus

Senior level

Remote from US

CPR education programs

Job no longer available

CPR education programs

101-200 employees

HealthcareB2BAnalyticsMedTech

Job no longer available

$80-85k

Senior level

Remote from US

101-200 employees

HealthcareB2BAnalyticsMedTech

Company mission

RQI Partners' mission is to improve survival from cardiac arrest by bringing new solutions to resuscitation education and quality improvement.

Job

Company

Role

Who you are

Bachelor's degree in computer science or information technology
At least 5 years of experience in a similar role
Proficiency in Java, REST, Microservices (AWS), RDBMS (preferably MySQL), PHP 8, and the Laravel Framework
Experience in application performance analysis
Familiarity with Agile SAFE and an understanding of CI/CD processes
Excellent communication skills and the ability to quickly understand complex business problems
Skilled in conducting engineering processes and standard work, including verification and qualification procedures
Ability to understand technical documents and follow standard operating procedures to support business configuration requirements across various technical services/systems
Ability to accommodate global time zone (mainly early meetings) and collaborate effectively across different regions
Extensive knowledge and experience in supporting multiple applications
Ability to respond to and resolve Level II and Level III support cases efficiently
Proficiency in troubleshooting and problem-solving
Experience with database manipulation and querying
Skilled in providing operational support for generating data files, databases, reports, etc. in daily operations
Strong communication and coordination skills, particularly in working with internal and external resources
Ability to accurately document and track the problem-solving process
Familiarity with Salesforce, Jira, and Confluence is preferred
Ability to work well under pressure and accommodate global team time zones
Willingness to act as the final point of escalation for support requests

What the job involves

Resolve VA escalated L2 cases and debug L3 cases and following checker procedure and other FedRamp security requirements for any DB modification
Work with ITD system analyst to automate customers reports to reduce manual work
Perform second-level problem determination, incident resolution, and periodic platforms health checks
Identify emerging issues and trends for all supported platforms
Building and maintaining usage and trending analysis dashboards in Salesforce, Jira, and Power BI
Provide technical support for both internal and external customers
Collect information, test, and provide root cause documentation
Manage and coordinate communication with customers, RQIP support and field teams
Participate in creating system guidelines and manuals for the organization
Gain understanding across IT tools to guide and coach team on best practices on continuous improvement

Application process

Please apply on RQIP's website: https://rqipartners.com/about-us/careers/

Our take

RQI Partners was created from a partnership between the American Heart Association and Laerdal Medical, with the view to applying innovative learning techniques to CPR training. In the US, where cardiac arrest claims upwards of 425,000 lives a year, the company hopes its approach will support both in-hospital and bystander CPR to increase survival rates across the country.

The company delivers both pre-hospital and in-hospital solutions, covering the entire "CPR chain". For 911 dispatchers, for example, RQI Partners supplies on-duty online training to enable them to coach bystanders through administering effective CPR. It also provides performance analytics so that the centers managing the calls can see where they should focus additional training efforts.

RQI Partners' in-hospital solutions focus on improving the quality of CPR being administered by healthcare professionals, which its research has shown is not optimized by current 2-year training cycles. Through its program, staff can complete simulation-based mastery and quality improvement sessions much more often, yet without taking large blocks of time away from their other responsibilities.

In 2022, the company's RQI-P GO solution received the prestigious iF (International Forum) Design Award in the Product, Medicine/Health category, showcasing the international recognition that its innovation has earned. As more and more light is shed on the effect quality CPR has on cardiac arrest survival rates, it can only be expected that the reach of RQI Partners will expand as time goes on.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-1% employee growth in 12 months

Glassdoor (3.36)

Company

Company benefits

Generous PTO & Holidays
Remote Work Environment (some positions require travel)
Comprehensive Medical, Dental and Vision
HSA & FSA Account Options, with employer HSA contribution
401k with Employer Match & Profit Sharing
Employee Assistance Program
Tuition Reimbursement
Professional Development Opportunities
Student Loan Repayment Assistance
Eligibility for Annual Bonus

Company HQ

Wappinger, Myers Corner, NY

Leadership

Brian Eigel, Ph.D.

(CEO)

Worked with the American Heart Association for 14 years, serving ultimately as SVP of Emergency Cardiovascular Care Programs. Earned a phD in Pharmacology from the University of Kentucky College of Medicine.

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