Customer Insights Analyst, Persona

• If you have experience leading data-driven initiatives, developing business insights, and partnering with stakeholders to drive customer success, this role would be perfect for you!
• 3+ years of experience in business analytics, consulting, or similar roles with a focus on customer insights and strategy
• Proven track record of driving strategic initiatives and influencing decision-making through data-driven insights
• Strong business acumen with the ability to translate complex analyses into actionable business recommendations
• Excellence in stakeholder management and executive communication
• Understanding of key business metrics and KPIs in SaaS environments
• Basic SQL knowledge and familiarity with business intelligence tools (e.g., Tableau, Looker, Sigma)
• Bachelor's degree in Business, Economics, Mathematics, or related field; MBA preferred

Desirable

• Persona is seeking a Customer Insights Analyst to join our Customer Insights team within our Post-Sales department
• In this strategic role, you will help shape the future of Persona's customer-facing analytics program and deliver insights that drive business value for both Persona and our customers
• You will work closely with stakeholders to translate complex data insights into actionable business recommendations
• This position plays a crucial role in defining how we leverage analytics to support our customers and drive business growth through data-informed decision-making
• Help define and implement Persona's customer analytics strategy, ensuring alignment with broader business objectives and customer needs
• Clean and synthesize complex implementation data into clear, actionable insights that demonstrate Persona's value proposition to our enterprise customers
• Design and develop sophisticated analyses that clearly articulate the ROI and effectiveness of Persona's solutions across various use cases
• Partner with stakeholders to identify key business opportunities and challenges, translating them into analytical frameworks and solutions
• Develop innovative approaches to customer-facing analytics that scale across our customer base
• Drive strategic initiatives to improve customer retention, expansion, and overall satisfaction through data-driven insights
• Create and present business recommendations based on complex analyses to influence product strategy and customer success approaches
• Establish frameworks for customer analytics and reporting, helping define best practices for the organization
• Collaborate cross-functionally to improve our understanding of customer behavior and drive business value