Chief Financial Officer, Assembled
$250-375k
+ Equity
5 days a week in office
Customer support workforce management platform
Be an early applicant
Customer support workforce management platform
101-200 employees
Be an early applicant
$250-375k
+ Equity
5 days a week in office
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- Well rounded. You've owned a mix of responsibilities across FP&A, accounting, and more. Maybe you have some non-finance background, too
- AI-pilled. You're on top of the latest models (Opus vs. Sonnet), implement AI in your day-to-day workflows, and keep your teams on the cutting edge
- SaaS fluent. You know the drivers of a SaaS business cold. Ideally you've seen $30M → $100M
- Board-facing. You can translate analysis into clean narratives for senior leadership and investors and drive them to clear decisions
- Hands on. You subscribe to the Nat Friedman-ism that "the cultural prohibition on micromanagement is harmful"
- We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply
What the job involves
- As our first CFO, you'll own finance end-to-end and partner with our leadership team on decisions that shape the company
- Key challenges we face today are: redefining pricing architecture across seat-based and usage-based products, managing unit economics against evolving AI infrastructure costs, and creating a bundling strategy across our product portfolio
- Along with traditional finance responsibilities, you’ll define how finance operates in an AI-native company
- We hold a strong opinion that most "we need more ops" asks are really "our systems are messy." A clean Salesforce, clean financial stack, and Claude agents do most of the work that used to justify headcount. Finance should set the template for how every function operates
- FP&A end-to-end: operating model, unit economics, planning, forecasting, and variance
- Capital strategy: burn management, cash planning, runway, and decisions across debt, equity, and strategic transactions
- Operating cadence: month-end close, monthly forecast lock, monthly P&L review, board reporting, and external audit
- Revenue operations: Salesforce and other key GTM systems, quota and capacity planning, deal desk, and advising on go-to-market strategy
- Pricing and packaging (co-owned with Product and GTM): seat-based WFM, usage-based Agents, and the bundling strategy across both
- Team: hire for and lead a finance function that scales with the business
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
Salary benchmarks
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