Customer Success Manager, Nosto

• Combination of an analytical mindset (distilling big challenges into core components) coupled with a creative spirit (seeing multiple possible solutions)
• Deep understanding of E-commerce, its ecosystem (e.g. Platforms), and drivers (e.g. Conversion rate optimization)
• Excellent communication skills: active listening, persuasive writing, and presenting
• Ability to challenge clients' assumptions while maintaining absolute service-mindedness
• Ability to balance competing priorities and manage several time-sensitive issues with minimal direction in a fast-paced environment
• Fluent English

Desirable

• As a Customer Success Manager, you will be part of the commercial team in the UK & Nordics region
• You will liaise with both Sales and the Product Team – guaranteeing the growing international Nosto clientele a professional experience with Nosto and maintaining Nosto’s position as the global leader in personalization
• You will work closely with the merchants using Nosto to make sure all steps of the technical implementation are handled flawlessly
• You act as a consultant to the merchant, making sure best practices are followed. This includes hosting webinars on Nosto and CRO, producing material on personalization and product improvement projects and providing technical support for customers’ tech teams
• Empower our customers to reach their goals using Nosto’s Personalization Platform, Visual UGC, data-based strategy suggestions, and our partner network
• Own the entire customer lifecycle after onboarding, including training, retention, growth & satisfaction
• Engage a portfolio of clients and build personal relationships with key people in the organizations
• Identify and act on win-win opportunities for additional client investments
• Relay valuable feedback and insights from the market to the product team
• Deliver keynotes and webinars on different aspects of personalization
• Improve both customer-facing and internal processes
• Create customer heroes & advocates, and work proactively with marketing to tell their story