Billing Specialist, Zoom
$65.4-158.7k
Work platform for human connection
Be an early applicant
Work platform for human connection
1001+ employees
Be an early applicant
$65.4-158.7k
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Possess a Bachelor’s degree in a related field or equivalent experience
- Possess 2+ years of accounts receivable, billing, or finance experience
- Possess experience in Customer Service
- Possess effective verbal and written communication skills
- Possess excellent problem-solving, interpersonal and professional skills
- Possess excellent computer skills (i.e. excel) – Experience in Zuora, Salesforce, and ServiceNow is highly welcome
- Possess the ability to handle large volume of details – detailed oriented and multi-tasking
- Possess the ability to work in a busy environment and team setting with other individuals
What the job involves
- The Billing Specialist will handle all billing related activities to ensure that invoices issued to customers are recorded accurately, completely and timely in the financial system
- You’ll be joining a collaborative team focused on delivering accurate billing and exceptional customer support
- The team works closely with other departments like Renewals, Engineering, and Collections to resolve issues, improve processes, and enhance the overall customer experience. It’s a dynamic, team-oriented environment where communication and problem-solving are key
- Investigating and addressing customer billing inquiries through ServiceNow and manage issue resolution via phone/chat or Zoom meetings
- Conducting comprehensive account analysis and troubleshoot technical issues in the billing portal while providing solutions to customer challenges
- Leading cross-functional collaboration with various departments to effectively handle customer accounts and resolve complex inquiries
- Performing invoice review and processing, including manual adjustments and management of credit/debit modifications
- Overseeing payment posting, reconciliation procedures, and support Collections team with dispute resolution
- Updating billing record to reflect up-to-date contact information
- Maintaining billing system integrity by identifying and escalating technical issues to engineering team while assisting with data cleanup projects
- Partnering with Billing Manager to evaluate and enhance operational processes for improved efficiency and customer experience
- Identifying and escalating issues found in the billing system to engineering for resolution
- Supporting the Collection team by overseeing customer disputes and payment processes. Manage customer invoices, including portal uploads and PSO invoice creation, and ensure accurate billing address updates and tax compliance
Application process
- End Date: March 1, 2026
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
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