Senior Manager/Director of Technical Program Management, Salesforce

• The ideal candidate will possess excellent communication skills across all organizational levels, from individual engineers to senior executives, and have a proven track record of managing large, complex AI projects
• 7+ years (Sr. Mgt) or 10+ years (Director, TPM) of enterprise software/technical program or engineering management experience at an enterprise technology company
• 5+ years of conducting and leading SaaS product development programs; shown understanding of the SaaS business model and its product development lifecycle
• Excellent analytical and problem-solving skills with a history of hands-on, detail orientation
• Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies
• Ability to establish credibility and rapport with senior executives and team members
• Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment
• Experience with Portfolio Management
• Ability to master technical subjects and technologies relevant to the program
• Strong organizational, project management, analysis, and communication skills
• A related technical degree required
• Ability to work from a Salesforce office 36 days a quarter/ 3 days a week
• Love to wear multiple hats
• Builds the relationships to make things happen
• Highly functional in an energizing environment
• Comfortable bending between the tactical and strategic
• Outstanding executive presence and communications professional
• A service-oriented-minded person who "Thinks Customer."
• Enjoy a hyper-transparent flow of information, conversation, and ideas

Desirable

• Technical Program Managers (TPMs) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations
• TPMs are responsible for programs through from beginning to end, ensuring a better workflow and more effective communication
• They work closely with executives and key company partners to drive critical programs and activities across the company!
• The Senior Manager/ Director of Technical Program Management for the Agentforce Platform will lead strategic AI technology programs, driving innovation and execution within the AI Platform organization
• This role involves partnering with leadership to oversee cross-functional planning and delivery of Agentforce initiatives, ensuring seamless integration and delivering key business value
• This individual contributor role thrives on fostering a culture of ownership, delivery, and innovation within the AI domain
• Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment
• Drive teams through the Software engineering experience using Agile and analytical and technical skills
• Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program
• Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success
• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, achievements, etc. (cross-functional - Product Owners, Scrum Leads, UX, CX,)
• Lead "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and partners
• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals
• Provide monthly program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues)
• Create a collaborative environment that fosters creativity, innovation, and learning
• Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change