Senior Staff Technical Program Manager, ServiceNow

• MUST HAVE experience with M&A due diligence and integration
• 10+ years of hands-on project management experience
• 6-8 years of PM experience within a large to medium-sized software company
• Security experienced preferred but not required
• Preferred candidate will have 4-5 years of experience with Security topics, compliance and managing security projects
• Excellent organizational skills, solid attention to detail and proven project management skills
• Must have excellent analytical and problem-solving skills with the ability to execute process improvements and solutions
• Proven success in working collaboratively, improving efficiency, and crafting/coordinating the implementation of ideas
• Experience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departments
• Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement
• Ability to guide teams and provide technical solutions while mitigating or removing hurdles / obstacles
• Experience overcoming project crisis
• Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
• An understanding of global cybersecurity themes, regulations, trends, tools, and terms
• Experience managing a portfolio of programs and projects
• Experience working with auditors and audit findings preferably focused on security is desirable
• Excellent teamwork, communication skills, problem solving, conflict resolution management, active listening, time management, interpersonal skills, negotiation and persuasion with demonstrated ability to partner with teams across the company
• Exceptional relationship building skills with empathy and social awareness to successfully work with people and groups from various cultural backgrounds and locations worldwide

Desirable

• The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers
• We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider
• We create an environment where our employees are proud to work and can make a positive impact
• Take small to large IT, Security and Compliance programs/projects from original concept through final implementation
• Develop detailed program/project execution plan, and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints
• Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors
• Create status reporting to support project/program discussions at Steering Committee and Sponsor level
• Promote organizational understanding of Agile roles and to help teams and individuals transitioning from waterfall to Agile
• Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking
• Responsible for taking large security programs from business case through post-implementation
• Help streamline work process to improve efficiency and consistency
• Engage with the business at different levels to understand technical needs, capture the requirements and coordinate prioritization
• Drive crucial conversations with senior executives in business and IT to define strategic business case and measurable business outcomes
• Drive all PMO activities in coordination with a team of technical and non-technical professionals dedicated to the implementation and enablement of company-wide business support systems
• Develop standardized processes and methodologies for value driven program management
• Lead the receiving, dispositioning, coordinating solution gathering, and project management of issues related to internal audits and red team engagements