Head of Customer Experience, Singulart
3+ days a week in office
Online art gallery
Open for applications
Online art gallery
201-500 employees
Open for applications
3+ days a week in office
201-500 employees
Company mission
To encourage and support artists, while providing them with international visibility.
Role
Who you are
- 2+ years leading a Customer Success department (in a SaaS is a plus)
- Proven record of designing and scaling Customer Success processes + management
- Passion for customer success: genuine care for clients
- Great execution skills: hardworker and hands-on
- Data-driven mindset with experience tracking KPIs and optimizing performance
- Leadership skills: able to coach a small team while being hands-on
- AI adopter
- Fluent English. Any other language is a plus
What the job involves
- Own the Customer Success strategy and execution for our saas product (artist side)
- The Customer Success manages the artists using our saas product : 8,000 artists from 80+ countries, 6 people under management operating in 5 languages (EN, FR, DE, ES, IT)
- Design and drive a top-class customer support for artists
- Define, monitor and improve key retention metrics
- Make productivity gains by deploying AI
- Collaborate with other departments (product, sales etc) to optimize Custoimer Success metrics
- Manage and upskill a team composed of 6 juniors
- Work directly with SaaS director on strategic planning
Application process
- HR call
- Manager interview
- Business case
- Founder interview
- Reference checks
Our take
Parisian Singulart aims to be the one-stop shop for people who are ready to invest in some upscale home decor. A large part of its pitch is built on its support for artists, with all the art and furniture listed on its site being the work of independent creators rather than mass-produced.
This means that every piece is unique, allowing the marketplace to stand out from many of its peers. Interestingly, it also boasts that half its artists are women, which is a rarity in the art world. It has partnerships with some more well-known artists, as well as operating a sister site - balthasart - for emerging creators.
Singulart has built a sizeable user base, and it's gallery lists the work of thousands of artists and designers from over 100 countries. It has more recently implemented an AI search feature which allows users to find art by using natural language, and moves like this will cement its strong position in the art sales space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$70.8m
SERIES B
May 2020
$8.3m
SERIES B
Total funding: $83.5m
Company HQ
Quartier Saint-Paul, Paris, France
Leadership
Véra Kempf
(Co-Founder & Co-CEO)Former Project Manager at Conférence Permanente des Chambres Consulaires Africaines et Francophones, Assemblée Parlementaire de la Francophonie, and Planète d'Entrepreneurs. They also co-founded Carré Paris and are currently an Ambassador for La French Touch.
Brice Lecompte
(Co-Founder)Previously co-founded Tint, served as a Managing Director at KRDS, and Senior Manager at Criteo.
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