Senior Technical Program Manager, Iterable

• Iterable values a growth mindset, and we encourage applicants who are excited by the role—even if their experience doesn’t match every line item
• Experience leading cross-functional programs within an engineering organization, partnering effectively with Engineering, Product, Security and other stakeholders
• A track record of using AI to improve personal and team productivity, and strong judgment about where automation adds value vs. where rigor is required
• Strong program management fundamentals: planning, coordinating, dependency/risk management, and driving delivery through ambiguity
• Experience with the software lifecycle and operating practices
• Strong technical judgment and fluency: able to understand system architecture, APIs, and operational tradeoffs well enough to drive decisions, ask the right questions, and unblock teams
• Comfort using data and tooling to drive visibility and decisions (Sigma or similar BI tools)
• Strong communication, relationship-building, and the ability to explain technical concepts to varied audiences

Desirable

• You’ll join the Engineering Operations team to help Iterable scale the Platform with greater reliability, predictability, and speed. You’ll identify high-leverage areas to improve how we build and operate software, then drive the programs, processes, and lightweight tooling that make execution more consistent across teams
• Your work will strengthen quality and reliability practices, improve developer experience, and increase visibility into engineering health—so teams can ship critical work with fewer surprises
• Partner with engineering leaders and teams to identify priorities and translate them into clear program plans and deliverables
• Lead cross-team initiatives that improve platform scalability and predictability (e.g., Incident Management frameworks, Error Budget Policies, API maturity practices, engineering health visibility)
• Define and track success metrics, measure outcomes, and continuously iterate programs based on data and feedback
• Communicate clearly and consistently by providing regular updates on progress, risks, dependencies, and tradeoffs to stakeholders at all levels
• Audit existing processes and implement improvements that reduce friction and increase consistency
• Collaborate beyond Engineering (Product, GTM, Support/CS) to execute effective rollouts and drive adoption