Customer Support Specialist, Marco Polo

Part Time

Salary not provided

The target pay rate for this position is $20 per hour

Entry and Junior level

Remote from Canada, US

Asynchronous video communication for friends & family

Job no longer available

Asynchronous video communication for friends & family

101-200 employees

B2CSaaSSocial MediaVideo

Job no longer available

Salary not provided

The target pay rate for this position is $20 per hour

Entry and Junior level

Remote from Canada, US

101-200 employees

B2CSaaSSocial MediaVideo

Company mission

Marco Polo's mission is to help people feel close.

Job

Company

Role

Who you are

A passion for providing exceptional customer support
Experience supporting consumer products; experience supporting business products is a plus
The ability and insight to identify and understand customer inquiries and resolve issues quickly
A positive, warm, and friendly attitude
The desire to become a Marco Polo product expert
Excellent written and verbal communication skills
The ability to work efficiently in a remote environment
A flexible work schedule that allows you to work Saturdays and during other off-hours/non-business times as needed

What the job involves

We’re currently seeking a part-time Customer Support Specialist who is warm, personable, reliable, ready to listen, and eager to help people get the most out of our mobile app, Marco Polo
We are also expanding who Marco Polo serves, and will be launching to business customers this year
Respond to, manage, and organize customer inquiries from a variety of sources including the Google Play Store, Apple App Store, e-mail submissions, and Instagram
Actively use Marco Polo to gain product expertise, which you’ll apply every time you help a customer with a question, concern, or issue. We also use the app for team communication
Collect user feedback and share insights with Product and other teams
Work between 20 and 29 hours a week depending on Support team needs, including Saturdays

Our take

Instead of focusing on live video calls or group video chats, Marco Polo focuses on asynchronous communication. That makes Marco Polo an ideal fit for an older generation who are short on time but increasingly keen to engage with technology to improve their lives & relationships.

The company earned millions of new users over the pandemic and has managed to continue that momentum with new features such as ‘Channels’ which brings creators onto the platform, providing more content.

Like any company of its kind, Marco Polo’s main goal will be to avoid becoming a ‘fad’ while growing revenue. A less fickle, older user base and strong network effects mean that it stands a great chance.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

12% employee growth in 12 months

Glassdoor (4.7)

Company

Funding (last 2 of 3 rounds)

Nov 2016

$20m

SERIES B

Apr 2015

$5m

SERIES A

Total funding: $25.7m

Company benefits

Comprehensive medical, vision and dental coverage plus benefits that support your mental health and emotional well-being
Flexible paid time off, generous company holidays and self care days
100% remote, anywhere in North America. -Stipend for a coworking space
A work schedule built to fit your real life
Quarterly in-person and virtual team retreats, all expenses paid
Compensation: Our cash compensation package is made of up two components - base pay and equity in the company
Paid parental leave for all new parents

Leadership

Vlada Bortnik

(Co-Founder & CEO)

Previously co-founded AdNectar, a social media advertising technology backed by Kleiner Perkins and Floodgate. Before that, worked at Microsoft in various teams like Hotmail and Windows Live as a Senior Program Manager.

Michal Bortnik

(Co-Founder, President of Strategy & Product)

Previously co-founded AdNectar, a social media advertising technology backed by Kleiner Perkins and Floodgate. Before that, they co-founded another tool for helping families stay close remotely - Agoost, a internet-enabled toys company. Earned an MBA from Stanford in 2008.

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