Technical Knowledge Base Manager, People.ai
Salary range: $30 - $40 an hour
Ai revenue platform for sales teams
Job no longer available
Ai revenue platform for sales teams
201-500 employees
Job no longer available
Salary range: $30 - $40 an hour
201-500 employees
Company mission
To give revenue leaders more than raw data - give them the answers they need to take action.
Role
Who you are
- Exceptional writing, editing, and communication skills, with the ability to translate complex technical concepts into clear, concise, and engaging content for various audiences (technical and non-technical)
- Deep understanding of information architecture principles, content strategy best practices, and knowledge management methodologies to design user-focused, findable, and accessible documentation.Proficiency in using various documentation systems and tools, including Confluence, Intercom, and other relevant platforms
- Familiarity with version control systems and content management best practices
- A solid understanding of software development processes, technologies, and architectures, with the ability to quickly grasp and document technical details related to PAI’s products and services
What the job involves
- The Technical Knowledge Base Manager will empower Engineering and Technical Support teams and, ultimately, our customers by establishing and executing a process for creating, organizing, and maintaining high-quality, accessible technical documentation
- This role will ensure consistency, accuracy, and ease of use across all platforms
- It will serve as a central point of contact and subject matter expert for all technical documentation needs
- Design and implement an efficient process for content creation, review, updates, and publishing
- Establish and maintain a comprehensive style guide to improve technical documentation's quality, consistency, and readability
- Implement clear procedures for managing documentation throughout its lifecycle, including version control, content audits, and archiving.Update 50% of outdated documentation within 6 months and achieve 90% of outdated documentation
- Updated within 12 months
- Collaborate effectively with cross-functional teams, including Engineering, Technical Support, Product Management, and Marketing
- Analyze existing documentation workflows, identify areas for improvement, and implement streamlined processes for content creation, review, and publishing
- Adapt to evolving technologies and documentation needs and demonstrate a commitment to continuous learning and improvement
Our take
People.ai has built a platform that helps sales teams make the most of the data they generate daily, offering valuable guidance to help source and close more deals. By using AI, it analyzes business activities like emails, meetings, and contacts, providing actionable insights to sales, marketing, and operations teams.
In a strategic move, People.ai acquired Hero Research, a Salesforce productivity app. This has allowed the company to launch a new integration with Salesforce, giving sales teams the flexibility to manage their pipeline, territories, and activities in a more optimal way.
Alongside this, companies like Zoom, Slack, Verizon Connect, and Okta already rely on People.ai to boost marketing ROI and drive revenue growth. Moving forward, the company plans to continue building partnerships with new channels, such as system integrators, targeting larger enterprises to scale its impact.
Freddie
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Aug 2021
$100m
SERIES D
Feb 2021
$7.1m
LATE VC
Total funding: $205.4m
Company benefits
- Company Equity: We offer compensation packages that allow you to share in our long-term success.
- Flexible Work: We are a remote-first company. Work from home or join us at our San Francisco-based HQ.
- Home Office Perks: We offer a monthly phone and Internet allowance, as well as office setup reimbursement for new hires.
- Flexible PTO: Batteries, even proverbial ones, need to be recharged. Take the time you need when you need it.
- Company-wide Holidays: We schedule holidays for everyone to be offline at once to unplug and recharge.
- Inclusive Parental Leave: For birthing and non-birthing parents, plus adoption and foster leave.
- Healthcare Packages: We offer medical, dental, and vision plans, plus HSA, FSA, and dependent care.
- Insurance Coverage: Employer-paid life insurance, AD&D, long-term disability, and short-term disability coverage.
- 401(k) Retirement Savings Plan: Save for your retirement on a pre-tax and/or post-tax basis.
Company HQ
Financial District, San Francisco, CA
Leadership
Jason Ambrose
(CEO)Jason joined People.ai in 2025 as an SVP of Marketing & Strategy, after 3 months in the role, he was promoted to CEO. Previously, he was an Independent Consultant, a Managing Director at Motive Partners, and an SVP of Strategy & Partnerships at Unqork.
Natalie Wolf
(CCO)Prior to joining People.ai in 2024, Natalie was an Advisor at Innovius Capital, a VP of Customer Success at TigerConnect, a Consultant of Global Customer Strategy & Operations at FourKites and VP of North America Customer Value at Celonis.
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