Customer Success Specialist, Whoosh
$60-70k
+ Equity
Some travel required
Golf club operations software
Open for applications
Golf club operations software
1-20 employees
Open for applications
$60-70k
+ Equity
Some travel required
1-20 employees
Company mission
Whoosh's mission is to develop modern club operations software to help private clubs manage everything from the course to the clubhouse.
Role
Who you are
- 2+ years of sales, account management or customer success experience with a track record of taking on new projects, closing sales accounts, and delighting customers (Experience working in a fast paced startup or hospitality environment is a plus)
- Familiarity with G-Suite, Hubspot, Zendesk, Intercom and other software tools
- Comfortable working on new initiatives and owning new projects
- Experience understanding our customers wants and needs, setting expectations and providing feedback to our product team
- “Get it done” attitude with passion about building something great with a great team. There is a reason this job description is vague!
- Experience and connections in the golf or private club industry preferred
- Corporate Athlete - we are looking for a self-starter who can wear a lot of hats and works creatively and collaboratively to get the job done
- People & Hospitality-Oriented - enjoys interacting with people, working on new projects and is a consummate hospitality professional
- Process Oriented - enjoys creating playbooks and documenting processes
- Technology Savvy - you embrace new technologies and are not afraid to dig in
- Enjoys Golf - We talk about and are around the game all day, every day
What the job involves
- Responsible for the buildout and implementation of POC (proof of concept) environments
- Maintain and ship hardware for POCs
- Provide ongoing customer support via email and phone channels
- Serve as the Whoosh subject matter expert during and after the POC process
- Assist the account executives in updating system configurations and setting up workflows during and after the POC process
- Schedule training sessions with customers to ensure clubs are knowledgeable and able to use the product to its full potential
- Collect bugs/support related issues, help troubleshoot, and escalate to the Engineering and Product Team accordingly
Application process
- To apply, please send your current resume AND a cover letter
Our take
The success of golf clubs relies on the management of memberships, courses, and business operations, areas that are currently managed on legacy software platforms. However, existing solutions have failed to keep up with the evolving needs of the industry, and this results in inefficient business workflows and unsatisfactory member experiences.
Whoosh provides a golf club operations software platform, providing businesses with cloud-based tablet-centric software systems to allow staff members to manage golf courses and member experiences in real-time away from indoor counters. The platform also provides staff-to-staff and staff-to-member communication tools, streamlined business workflow tools, and the resources required to personalize every member's experience.
Whilst golf club operational management platforms are nothing new, Whoosh has recognized how indoor counter-based systems isolate staff from their customers, providing a fully remote system to allow employees to be more present in the members’ experiences. The company also claims that optimizing workflows and personalizing membership experiences, it can help businesses retain their members and scale their revenue.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jun 2024
$10.3m
SERIES A
Feb 2022
$6m
EARLY VC
Total funding: $16.3m
Company benefits
- A fully remote working environment
- Significant equity in a high growth start-up
- Unlimited paid time off to relax and recharge
- Comprehensive health and dental benefits
- Professional development opportunities to support your learning & growth
- Paid parental leave and lots more
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Disability insurance
- Flexible spending account
- 401K
- Paid time off
Company HQ
Tamalpais-Homestead Valley, CA
Leadership
Colin Read
(CEO)Experience as Co-founder and Vice President of Business & Corporate Development for ECOtality from 2006 to 2013. Vice President of Business Development for Reserve from 2014 to 2018 and for Common Networks from 2019 to 2020.
Scott Peper
(CTO)Consulting Software Engineer for Homepolish from 2017 to 2019 and for Jetty in 2019. Experience as Lead Engineer of Great Jones.
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