Customer Success Manager, Klarity
$120-190k
Automated document review
Open for applications
Automated document review
101-200 employees
Open for applications
$120-190k
101-200 employees
Company mission
To save time, mental energy, and human potential by automating away the most painful aspects of contract review.
Role
Who you are
- You have 5-10 years prior experience in Implementation, Sales/Success/Solution Engineering, or other customer-facing roles with Enterprise customers
- You have a strong track record of leading successful implementations of software/SaaS solutions of $200k+ Annual Contract Value
- You have the desire to be on the bleeding edge of Gen AI and be the first to develop the Enterprise Gen AI implementation and customer success playbooks
- You have the desire and ability to go deep into the weeds of complex enterprise workflows like RevRec, Billing and Order Management. You are familiar with the enterprise Finance stack: CRM, ERP, CLM
- You are comfortable with technical complexities and can own breaking down technical requirements into tasks that can be delegated to engineers
- You enjoy high-paced environments where you get to wear multiple hats, build processes, and consistently problem-solve
- You have a history of fostering strong relationships with customers and teammates, including senior-level executives
- You are tactful and poised under pressure
- You have an appetite to learn and have an ownership mentality - if you see something needs to be done, go do it
What the job involves
- As a foundational member of the Customer Success team at Klarity, you will be responsible for the successful delivery of the Klarity platform and the ongoing growth and value realization for customers throughout their journey
- You will play a key role in defining the playbook for GenAI transformation for our customers, and engage in deep cross-functional collaboration to evolve our processes, product, and customer engagement strategy
- We’re experiencing hypergrowth and significantly exceeding revenue targets
- Much of this growth is coming from Klarity’s largest enterprise customers like Zoom, Zendesk, UIPath, 8x8 etc., so your role as a Customer Success Manager will be business critical in meeting this demand and delivering a best-in-class customer experience
- You will lead the implementation of Klarity with our customers to drive initial product value
- You will partner cross-functionally on ongoing discovery of new use cases and translate customer needs into product solutions
- You will define and evolve the Customer Success playbook for GenAI transformation for our customers
- You will develop trusted advisor relationships with customers to ensure they are achieving value
- You will engage in close collaboration with Product and Engineering teams representing the voice of the customer
- You will partner with internal teams and customers ongoing to secure successful engagement, adoption, and growth
Our take
While document automation isn’t a new concept, early solutions in the market still required an element of human review as they only provided partial automation. Klarity developed a fully automated AI software, replacing the need for human review for over 85% of document types.
The company has seen substantial growth as it continues to scale its product to meet the needs of enterprise and midmarket customers. Its software has reviewed many thousands of contracts for some of the world’s most innovative high-growth companies including Open AI, Optimizely and Zoom.
Well funded, Klarity’s latest raise is cited to help it build out its team across major functions such as engineering, product and go-to-market. The company has long-term ambitions to grow its customer base and accelerate the development of more tools to enhance its growing suite.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2024
$70m
SERIES B
Jan 2022
$18m
SERIES A
Total funding: $90.4m
Company benefits
- Health/Dental/Vision Insurance
- Monthly Wellness Stipend
- Annual Learning & Development Stipend
- Flexible to Work From Anywhere
- Social Activities in Person and Virtual
- Pet Friendly Office
Company values
- We Take Complete Ownership
- Empathy for Each Other and the Customer
- We Collaborate with Humility
- We Take Work Seriously Not Ourselves
- Delivering Quality. Quickly!
- Passion for our Craft
- Impact Above the Status Quo
Company HQ
Union Square, San Francisco, CA
Articles
Leadership
Andrew Antos
(CEO)Former Junior Associate (Registered Legal Trainee) at Squire Patton Boggs, was Senator to the Academic State at Masaryk University, Law Clerk at Squire Sanders, and was an Advisor at the Office of the Government of the Czech Republic.
Nischal Nadhamuni
(CTO)Former Software Developer at Airware, and was an Intern at Flipkart and the Massachusetts General Hospital (Data Analytics). Received their BS in Computer Science from the Massachusetts Institute of Technology (MIT).
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