GTM Systems & Automation Lead, Telnyx
More information about location
Full-stack platform for real-time conversational AI
Open for applications
Full-stack platform for real-time conversational AI
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To solve real-world problems, modernize the antiquated and automate the manual.
Role
Who you are
- This role is ideal for someone who has lived inside GTM systems, understands how revenue teams actually operate, and is technical enough to connect systems, debug workflows, and partner with engineers without needing every problem handed off
- 4+ years of experience in Technical Product Management, Revenue Operations, GTM Systems, GTM Engineering, or a closely related technical operations role
- Strong hands-on experience with CRMs like Salesforce & Hubspot, and a solid understanding of the data models and software architecture they’re built on
- Experience building AI-native systems where LLMs or agents are first-class users of the product, not just features layered on top of a human workflow
- Ability to reason about agent-facing product requirements: context, tools, permissions, memory, workflow boundaries, human approval points, observability, and failure modes
- Experience leading cross-functional systems programs involving business stakeholders and engineering teams
- Experience taking a lead technical role in software migrations involving critical end-user workflows with 0 down time
- Experience debugging integrations, field sync issues, routing problems, campaign workflow failures, and broken handoffs
- Comfort working with APIs, webhooks, automation tools, data flows, and technical documentation
- Ability to operate independently and thrive in ambiguous, fast-moving environments
What the job involves
- The RevOps team owns the systems layer, operations & automation that supports Telnyx's growth engine. Historically, that meant administering 3rd party GTM tools used by humans: CRM, marketing automation, enrichment vendors, routing, campaign workflows, reporting, and vendor integrations
- That operating model is changing. Telnyx is increasingly building AI agents and automation that interact directly with the GTM stack. The systems team now needs to support both human-facing workflows and bot-facing infrastructure: clean data, reliable integrations, durable automations, documented process, and scalable operating patterns
- We are looking for a TPM, GTM Systems to own and improve the operating layer behind Telnyx's revenue engine
- This is a builder-operator role. You will not just maintain a queue of admin tickets. You will identify recurring friction, stabilize workflows, document how systems should work, and turn repeated manual work into scalable automation
- You will work across RevOps, Sales, Marketing, Customer Success, Finance, and Engineering to keep the GTM stack reliable and optimal while helping the team transition from vendor-heavy, manual workflows toward owned systems and AI-powered automation
- Lead cross-functional GTM systems programs from discovery through launch, adoption, and iteration
- Translate business workflows into clear technical requirements, system designs, milestones, owners, risks, and success metrics
- Partner with RevOps, Engineering, Data, Sales, Marketing, CS, and Finance to modernize the GTM operating layer
- Drive programs around CRM architecture, routing, enrichment, handoffs, lifecycle automation, attribution, service order workflows, reporting dependencies, and AI-agent readiness
- Identify where manual work, vendor glue, or unclear ownership should become durable automation or owned system logic
- Define safe operating patterns for AI agents interacting with GTM systems, including data access, workflow permissions, approval gates, error handling, and auditability
- Create documentation that makes systems understandable: current state, target state, business rules, dependencies, failure modes, launch plans, and open decisions
- Triage systems requests at the program level: distinguish one-off fixes from structural process gaps or productizable automation opportunities
- Manage vendor and tooling dependencies where they affect system architecture, reliability, cost, or roadmap decisions
- Ensure GTM systems work ships with clear ownership, support paths, monitoring, and downstream reporting impact understood
- In the first 60 days, you will:
- Build a deep understanding of Telnyx’s GTM systems, customer lifecycle, data model, and revenue workflows
- Build your personal AI leverage layer: onboard an agent to Telnyx’s GTM context, teach it the relevant systems and workflows, and create reusable skills that increase the speed and quality of your product discovery, documentation, analysis, and execution
- Map the highest-leverage opportunities to modernize the CRM and GTM operating layer, with a bias toward areas where we can ship quickly and learn from real usage
- Deliver the first set of product requirements for CRM evolution, AI-agent workflows, data model improvements, or automation surfaces
- Partner with RevOps, Sales, CS, Finance, Data, Product, and Engineering to define and begin executing the first roadmap for AI GTM Systems
- Ship or directly drive early improvements to one or more high-friction GTM workflows, such as CRM data quality, routing, handoffs, reporting dependencies, service order workflows, or agent-assisted work
- Establish feedback loops with users so shipped changes are measured, adopted, and iterated quickly
- Identify the next product surfaces where AI agents can safely reduce manual work and improve revenue-team effectiveness
- Over time, success means:
- Telnyx has a clear product roadmap for its AI-native GTM operating system
- CRM, workflow, and automation investments are driven by user needs, business impact, and system scalability
- High-friction GTM workflows are continuously improved, shipped, measured, and iterated
- Repeated manual work becomes owned system logic, durable automation, or agent-assisted workflow
- Sales, Marketing, Customer Success, Finance, RevOps, and Engineering operate from cleaner data, clearer ownership, and more reliable systems
- Engineers spend less time on reactive GTM systems issues because requirements, ownership, and operating paths are clearer
- AI agents and automation can depend on clean data, safe integrations, clear permissions, reliable workflow rules, and well-defined approval boundaries
- Revenue teams spend less time maintaining systems and more time acting on trusted customer intelligence
- Telnyx is building the next version of its GTM operating system: one where revenue teams and AI agents can work from trusted data, clear workflows, and safe automation surfaces
- This role owns the product direction for that future. You will help turn fragmented GTM processes into durable systems, reduce manual work, and build the foundation for a more intelligent, automated, and scalable revenue engine
Our take
As businesses increasingly look to integrate AI into customer interactions, one major challenge has emerged: the underlying infrastructure isn't build for real-time performance. Many companies rely on a patchwork of providers for voice, messaging, and AI, which can introduce delays, complexity and reliability issues. This becomes especially problematic for use cases like voice assistants or automated calls, where even slight latency can disrupt the experience.
Telnyx offers a full-stack platform that combines telephony, networking and AI infrastructure into a single system. In simple terms, it gives businesses everything they need to build and run real-time, AI-powered voice applications without stitching together multiple vendors. Its platform supports things like AI voice agents, programmable calls and messaging, all designed to work quickly and reliably across global networks.
The company now serves over 14,000 customers, processes millions of API requests daily and operates infrastructure across more than 60 countries. Recent recognition from Frost & Sullivan and partnerships likes it deal with Telarus point to growing enterprise adoption too. And as more businesses move toward AI-driven communications, Telnyx is positioning itself as the underlying infrastructure layer that makes those experiences fast and dependable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (1 round)
Sep 2014
$1m
SEED
Total funding: $1m
Company benefits
- Flexible, global team: Reaching our full potential means hiring people from all walks of life. Telnyx allows employees to work from home, and we offer in-person options for team members in Amsterdam, Chicago, Dublin and Warsaw
- Modern life, modern accommodations: Working in the business of innovation means offering support to our team to help them stay innovative. Telnyx offers unlimited personal time off to help employees recharge
- Benefits based on location: With team members across the globe, Telnyx offers competitive perks and benefits based on location. Employees in Ireland, the UK, and the US are eligible for healthcare benefits, and US employees also have access to 401(k) matching
Company HQ
Civic District, Austin, TX
Leadership
David Casem
(Co-Founder & CEO)Co-founded Telnyx in 2009 and has served as the CEO since.
Ian Reither
(COO)Prior to joining Telnyx as COO in 2014, Ian spent over 3 years at Trexin Consulting as a Principle Consultant.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 8 more jobs at Telnyx