Senior Staff Software Engineer, Outreach
Voice Intelligence Services (Kaia)
$185-240k
Sales execution platform
Open for applications
Sales execution platform
1001+ employees
Open for applications
$185-240k
1001+ employees
Company mission
To change the way companies engage with their customers throughout their lifecycle.
Role
Who you are
- Do you enjoy working in a fast paced environment, using the latest technologies to solve some of the most impactful problems in the sales engagement domain? If so, this opportunity is for you
- If you are great at building highly scalable distributed systems, and interested or have experience in integrating Conversational AI, Speech Recognition, Machine Learning and NLP to deliver high quality products to customers, we’d love to talk to you
- 8+ years of experience shipping production quality code in Java, Go or C++, along with strong software engineering skills
- Proven technical and project leadership skills. Able to guide and mentor others
- Experience with cloud-based service applications and continuous-deployment projects
- Willing to go above and beyond to help other team members
- Ability to prioritize details along a path of iterative delivery
- Ability to quickly ramp up new technologies and start contributing
What the job involves
- The Kaia services team is hiring software engineers to increase the momentum in this space and enhance Outreach Kaia (Knowledge AI Assistant) to further assist our customers through continued growth
- On the Kaia Services Team (Voice Intelligence Services), our goal is to build the most intelligent assistant for the sales engagement domain
- You’ll work closely with customers, scientists and product managers to shape the future of Kaia. You’ll own the features from design to the implementation and will have plenty of opportunities to interact with customers directly
- You’ll be exposed to the cutting edge technologies, in ML as well as in cloud driven development to help Kaia reach to the next level, both in conversational understanding and system scalability
- We have plenty of tough challenges which require creative minds like yours to help us solve!
- Working with voice/video streams and real-time transcriptions to extract intelligence and actionable insights
- Analyzing the relevance of extracted intelligence, performance of the extraction algorithms, and evaluating the performance of third party voice processing APIs
- Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control
- Working with stakeholders to make sure our customers have the tools they need to be successful on our platform
- Finding quick ways to prototype and test possible solutions to large problems
- Looking up and down the stack for the best return on investment for any given pain point
- Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization
Our take
Alongside the longstanding problems of identifying and closing sales, Customer Relationship Management (CRM) has long faced challenges with poorly integrated technology, which has inspired a flurry of companies targeting efficiency in the sector. Outreach is a sales execution platform that enables users to build more pipeline, proactively fix deal risks, and make the best decisions to advance their deals across every moment of the sales cycle.
Outreach is a leader in its category; delivering a comprehensive suite of sales tools, and generating AI-driven insights from a rich set of industry data. The company's focus on AI, which included the development of a ‘knowledge AI assistant’ for salespeople, is what allowed it to get ahead in the market. There are numerous competitors in the space, however Outreach has proved to command investor respect, having achieved Unicorn status in 2020.
Outreach has continued to display good growth, and has become a mission-critical part of the revenue stack for many customers - of which it boasts over 5000 globally. Notable names served by the company include Siemens, Twilio, and zoom.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Jun 2021
$200m
SERIES G
Jun 2020
$50m
SERIES F
Total funding: $527.3m
Company benefits
- Dental and vision coverage
- 401(K)
- Parental leave
- Flexible time off
- Work from home opportunities
- Health insurance
Company values
- We believe that being a leader means inspiring others to the right actions
- We believe in setting unattainable goals and fighting our way to success
- We believe truth is discovered through relentless curiosity
- We believe in honesty, especially with ourselves
- We believe in ownership, we are all responsible for our customers' success
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Manny Medina
(CEO)Manny was employee number three on Amazon’s AWS team, and led the Microsoft mobile division from launch.
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