Implementation Consultant, BigTime Software
$70-82k
More information about location
2+ days a week in office
Real-time insight for professional services
Be an early applicant
Real-time insight for professional services
101-200 employees
Be an early applicant
$70-82k
More information about location
2+ days a week in office
101-200 employees
Company mission
To be the engine behind the greatest professional services firms on the planet.
Role
Who you are
- 3+ years of experience in software implementation, onboarding, or project management—ideally within a SaaS environment
- Proven ability to manage complex implementation projects involving multiple stakeholders and systems
- Excellent at building cross-functional relationships, leading client workshops, and simplifying complex workflows—experience includes Train-the-Trainer enablement, especially with admin personas
- Understanding of accounting workflows; familiarity with QuickBooks, professional services firms, or financial processes is a plus
- A quick learner and self-starter who thrives in fast-paced, matrixed environments; acts with urgency and sees ambiguity as an opportunity for growth and innovation
- Values being part of a collaborative, in-office team and passionate about delivering results and continuous improvement
What the job involves
- BigTime Software is looking for a highly motivated and detail-oriented Implementation Consultant to lead the onboarding and deployment of our SaaS platform for new customers
- In this role, you'll own the end-to-end implementation lifecycle—from initial kickoff through go-live and transition to Customer Success —ensuring each client is set up for long-term success
- You’ll collaborate closely with customers, Sales, Product, and Support teams to configure solutions tailored to client workflows and business objectives
- This is a high-impact role where strong project management, customer empathy, and a passion for technology come together to deliver smooth, scalable, and value-driven onboarding experiences
- Lead the full implementation lifecycle for new customers, including discovery, kickoff, planning, solution configuration, and go-live support
- Serve as the primary point of contact for customers during onboarding, building trusted relationships and aligning project goals with business outcomes
- Gather and document client requirements, customizing the platform and workflows to meet unique business needs
- Empower customers to gain technical expertise through our best-in-class training platform; BigTime Academy
- Coordinate integration efforts with systems such as QuickBooks and other business tools, ensuring secure and seamless data exchange
- Guide data migration processes, validating data integrity and completeness throughout transition from legacy systems
- Conduct training sessions (group or 1:1) and develop client-facing documentation to ensure users are confident and ready to adopt the platform
- Leverage AI tools and internal analytics to monitor implementation progress, track engagement, and proactively address at-risk accounts
- Manage multiple projects simultaneously, ensuring timely delivery and consistent client satisfaction
- Partner with Sales and Customer Success to ensure smooth handoffs and contribute to long-term account growth
- Continuously refine onboarding processes, documentation, and best practices to improve efficiency and scalability
- Provide internal feedback on customer needs, product functionality, and enhancement opportunities
Our take
Time is a valuable asset for any business, but recording and invoicing it manually can prove cumbersome, especially at scale. This is the reason why many companies turn to professional service automation (PSA) tools, such as that offered by BigTime Software.
The company offers a cloud-based suite of practice management tools that allows professional services – from accountants to architects – to track, manage and invoice their time. The platform also provides services in other areas, such as allowing companies to schedule employees and manage their projects.
In 2022, BigTime Software acquired Projector, a leader in the PSA space, combining Projector's functionality with BigTime's scale of operation. It has also now acquired WorkRails, which stenghtens its CPQ and workflow automation capabilities. Both these moves showcase the company's determination to expand its value to remain a strong force in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2022
$100m
GROWTH EQUITY VC
May 2019
$14m
SERIES B
Total funding: $116.7m
Company benefits
- Opportunities for Advancement
- Generous Time Off & Holidays
- 401(k) Savings Plan + Match
- Ongoing Training & Learning
- Wellness Benefits
- Paid Parental Leave
- Weekly Lunch Stipend
- Company Paid Health, Dental, & Vision
- Hybrid/Flexible Work Environment
- Company Outings & Team Offsites
Company HQ
Chicago Loop, Chicago, IL
Leadership
Brian Saunders
(Founder & Executive Chair)Former CEO of the company. Previously CEO of DaVinci Software, a strategy and consulting firm that focused on internet-based products and services.
Don India
(CEO)Member of the Board of Directors at RadarFirst, where they were CEO for 3.5 years. Formerly CRO at RDC, and held several roles including VP at IBM.
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