Business Technology & IT Help Desk Manager, Ironclad
$105-115k
+ Equity (a new hire grant, along with opportunities for additional awards throughout your tenure)
Enterprise software for managing contracts
Be an early applicant
Enterprise software for managing contracts
501-1000 employees
Be an early applicant
$105-115k
+ Equity (a new hire grant, along with opportunities for additional awards throughout your tenure)
501-1000 employees
Company mission
To power the world’s contracts.
Role
Who you are
- 3-5+ years experience of support in a technical management capacity
- Experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred
- Proficient in driving results and outcomes while solving complex problems
- Team and goal-oriented. High output; low ego
- Technical Experience: G-Suite admin, Jamf certifications (200/300), SAML integration experience/SaaS management, Meraki networking proficiency, 1Password, Zoom, Slack, scripting language (python preferred), Mac, Chrome, Office 365, etc
- Mac and PC Hardware support (iPhones, iPads, Android, Google phones and tablets)
- Elevated understanding of networking principles and how to implement/manage networks (DHCP, DNS, SSID)
What the job involves
- Our IT team plays a pivotal role in creating platforms for success so our Ironclad team can execute on our vision
- As an IT teammate, you’ll partner with our Operations team on growth strategies and execute on technology needs as we grow. You also bring empathy to understand employee technology needs
- You’ll enable the team, build out new offices, and design IT strategy for a fast-paced, fast-growing technology company
- Team Leadership and Management: Lead and manage the helpdesk team by helping solve inbound tickets and escalate as needed to ensure teammates can do the work they need to do by offering support for laptops, mobile devices, office hardware, apps like email, and more
- Customer Support & Service Delivery: Ensure SLA’s are met across key metrics, review and improve customer requests through metric driven analysis. Train team members on delivering a high bar of customer experience
- Asset Management. Track and manage technology and policies to actively manage the company fleet
- Scale through systems by proactive research and development of IT best practices for systems and processes
- Enablement & Support: Prepare training materials and documentation to enable the team for success and manage inbound ticket requests. Create strategies to anticipate and alleviate blockers
- Executive support: Assist top leaders and their assistants in navigating technology support
- Collaborate: Partner with teammates across Ironclad to solve technology problems as we scale from managing apps to supporting company growth
- Security: Enforce and comply with company policy with vendor and app management, security requirements (SOC, ISO, etc), Jamf and endpoint management
- Documentation: Continuous management of company FAQ’s and knowledge base documentation for end users and IT team members
Our take
Business contracting is often inefficient and messy, with approvals required from various stakeholders and many processes still paper-based. Ironclad is a platform that digitises, automates, and streamlines contract workflows, allowing legal teams to focus on legal work rather than paperwork. Ironclad’s platform features collaborative tools that facilitate business operations and extract and catalog contract metadata, making information easier to access and act upon. Its enterprise customers include Dropbox, Mastercard, Pixar, Fox, and L’Oréal.
Despite its success, Ironclad faces competition in the $3 billion contract lifecycle management industry from major players like DocuSign and emerging ones like Contractbook. The company recently announced Ironclad Signature, marking its entry into the $25 billion eSignature market. The new feature speeds up the signature process by an estimated 80% and provides summaries and approval histories to users. This new tool is expected to strengthen Ironclad's position in the sell-side contract lifecycle management market.
Additionally, Ironclad introduced value-based pricing, charging only for completed, signed agreements, unlike other providers who charge for every signature packet sent out. Ironclad, backed by investors like Accel, Sequoia, Y Combinator, and BOND, remains committed to innovating and maintaining its leadership in the contract lifecycle management space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2022
$150m
SERIES E
Dec 2020
$100m
SERIES D
Total funding: $334.1m
Company benefits
- Dental, and vision insurance
- 401K
- Wellness reimbursement
- Flexible vacation policy
- Generous parental leave for both primary and secondary caregivers
- Work from home opportunities
- Health insurance
Company values
- Intent
- Empathy
- Drive
- Integrity
Company HQ
South Beach, San Francisco, CA
Articles
Leadership
Cai GoGwilt
(CTO & Chief Architect)Studied HSPS at Cambridge, and Computer Science at MIT. Was a Summer Technology Analayst at Goldman Sachs. Worked as a Research Assistant at MIT. Was a Software Engineer at Palantir.
Jason Boehmig
(CEO)Former Corporate Lawyer at Fenwick and Professor of Law at the University of Notre Dame before founding Ironclad in 2014.
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