Director of Customer Success, Trayt.Health
$160-195k
Plus stock options
Clinical decision support platform
Job no longer available
Clinical decision support platform
21-100 employees
Job no longer available
$160-195k
Plus stock options
21-100 employees
Company mission
To be a major contributor to the advancement of brain and behavioral healthcare by creating patient-centric tech-enabled solutions that dramatically improve diagnostic and treatment accuracy and patient health outcomes.
Role
Who you are
- Bachelor's or Master's degree in Business, Marketing, Psychology or a related field
- 5+ years of experience in customer success, account management, or a related role, with a minimum of 3 years in a leadership or management capacity
- Proven track record of driving customer success, retention, and revenue growth within a B2B environment
- Understand the healthcare system and have experience working and supporting clinical providers as clients
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external clients
- Customer-focused mindset, with a deep understanding of customer needs and the ability to develop tailored solutions
- Proficiency in CRM software (e.g., HubSpot) and other customer success tools
- Strategic thinker with the ability to develop and execute long-term plans while also handling day-to-day operational tasks
- Strong analytical mindset, with the ability to leverage data and metrics to make informed decisions and drive strategic initiatives
- Exceptional leadership and team management skills, with the ability to inspire and motivate a high-performing team
- Strong in implementing new processes that improve how things get done
- Goal-oriented and result-driven
- Go above and beyond to navigate challenging macro & micro situations to hit business goals
- Adept at problem-solving, negotiation, and conflict resolution
- Comfortable operating at both strategic and tactical levels
- Startup experience
- Requires some travel time to the office in Palo Alto, clients' sites or events and conferences
Desirable
- Experience in the behavioral or mental health category
What the job involves
- Build strong relationships with key stakeholders within client organizations, understanding their business needs and challenges to drive value and success
- Develop and implement a comprehensive customer success strategy that aligns with the company's goals and objectives
- Strategize upsell and expansion opportunities and execute on driving business growth goals
- Establish and track key performance indicators (KPIs) to measure and optimize customer satisfaction, retention rates, and upsell/cross-sell opportunities
- Proactively identify and address customer issues, working closely with internal teams to resolve challenges and improve the customer experience
- Deeply understand Taryt customers and users which include behavioral health providers, primary care providers, school counselors, program executives, patients, and caregivers
- Able to translate customer needs into product and business opportunities and influence the product roadmap
- Collaborate with Marketing, Product, and Support teams to enhance the overall customer journey, from onboarding to ongoing engagement
- Analyze customer feedback and market trends to provide insights for product development and enhancement, contributing to the continuous improvement of our offerings
- Drive customer advocacy initiatives, leveraging success stories, testimonials, and referrals to showcase the positive impact of our solutions
- Stay current with industry best practices and trends in customer success to drive innovation and maintain a competitive edge
- Over time, hire, lead, mentor, and manage a team of Customer Success Managers, providing guidance, training, and support to ensure their success and growth
Our take
Brain and behavioural health conditions affect more than 1 in 5 people and are the leading disease contributor to the global health burden, costing more than $250bn in the US alone. With 70% of that burden directly attributable to intervention coming too late, it is clear that there is a problem in how such conditions are diagnosed. Trayt wants to fix this.
The company's solution is a data platform which collects and integrates behavioral, medical, genomic, and environmental factors to more completely diagnose, treat, and even prevent the onset of illness. In particular, its software is disruptive due to its ability to track and diagnose symptoms of multiple conditions - something that goes against current evidence-based medicine, which focuses on treating disorders one-at-a-time.
Founded in 2014, Trayt has formed partnerships with the likes of the Texas Child Health Access Through Telemedicine program, and the Child Psychiatry Access Network. This early focus on pediatric application is something that is inherently scalable, and Trayt's long-term focus will be on expanding its product into wider consumer bases to maximize its positive impact.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Hybrid/Remote Work/Flex Scheduling Environment
- Lots of opportunity for growth in a fast-paced environment
- Flexible PTO
- Company Equipment
- Medical, dental & vision insurance
- 401k
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Malekeh Amini
(Founder & CEO)An engineer and Harvard MBA by training, Malekeh Amini has more than 25 years in digital health services and a proven track record in entrepreneurship, strategy, business development, and operations.
Carl Feinstein, MD
(Co-Founder & Chief Medical Officer)Dr. Carl Feinstein is Professor Emeritus in Child and Adolescent Psychiatry at Stanford and Clinical Professor of Psychiatry and Vice Chair, Child & Adolescent Psychiatry at UC Riverside.
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