Network Support Engineer, Interactive Brokers
$90-120k
Online broker
Job no longer available
Online broker
1001+ employees
Job no longer available
$90-120k
1001+ employees
Company mission
To create technology to provide liquidity on better terms.
Role
Who you are
- CCNA (Cisco Certified Network Administrator)
- Must have basic network level troubleshooting/understanding of network switching
- Must have 3-7 years system administration knowledge of Microsoft and Linux environments
- Must have 3-7 years Ticketing system tools experience (Such as ServiceNow, Jira, Remedy but not limited to)
- 3 years or more recent and significant experience working in a Help Desk, first level support environment
- Must demonstrate mature interpersonal and communication skills and behaviors
- Must have excellent organizational and multitasking skills, including the ability to meet deadlines, follow written procedures, while maintaining superior customer service at all times with all users
- Requires the disposition and ability to adapt to ongoing changes and the adoption of new technologies in a rapidly evolving IT environment
- Familiarity with service management frameworks strongly desired. ITIL Certification or similar, a plus
- Demonstrated knowledge of the OSI model
- Must be able to create, manage and oversee telecoms and hardware troubleshooting tickets
- Requires the ability to learn to effectively triage core applications and know when to escalate
- Requires the ability to exercise a reasonable amount of independent judgment
- Must support the team, share knowledge, ask questions and act continually on behalf of service improvement
- Attend weekly team meetings and scheduled group- and firm-wide meetings
- Must be able to lift up to 50 Lbs for hardware installation
- Good understanding of computer systems and other tech products
- Basic understanding of Wi-Fi networking and protocols
What the job involves
- Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
- Ensure that requests from users are properly triaged, logged, assigned and responded in a timely manner
- Follow-up with the clients on the status of their requests
- Understanding of network issues related to end user problems
- Direct unresolved issues to the next level of support personnel
- Telephony system administration, voicemail and recording management
- Video and audio-conferencing management and implementation
- White glove executive support
- WiFi administration/troubleshooting
- Manage hardware deployments (Racking, Stacking, Cabling and Labeling)
- Troubleshooting basic hardware and software problems for various desktops, laptops, printers, and network devices in a mixed platform of various operating systems. (Windows, Mac and Unix)
- Perform basic network administration
- Perform other related administrative functions and duties as may be required
- Inventory and asset management of networking devices
Our take
Interactive Brokers is an automated electronic broker, empowering users to analyse global stock markets, manage portfolios, and explore diverse investment assets. With a history spanning over 45 years, the company has thrived by adapting to evolving digital trading trends. Its comprehensive suite of services includes analytical tools, asset marketplaces, and seamless third-party integration, enhancing portfolio management capabilities.
Boasting over $11.6 billion in equity capital, Interactive Brokers remains at the forefront of industry innovation. The company has embraced the rising popularity of cryptocurrency, offering customers access to crypto trading through a partnership with Paxos Trust Company. This proactive approach reaffirms Interactive Brokers' position as a forward-thinking player in the ever-changing trading landscape.
Recently, Interactive Brokers expanded its trading hours for U.S. Treasury bonds to 22 hours a day, allowing global clients to trade during their local hours and quickly respond to market news. This extension reflects the company's commitment to flexibility and comprehensive service, meeting the diverse needs of clients in over 200 countries and territories.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Competitive Pay with discretionary bonus packages which may include company stock grants
- Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage
- 401k Retirement Savings Plan (generous company match)
- Daily Lunch Allowance
- Wellness Incentives
- Flexible Spending Accounts
- Paid Personal Time and Sick Leave
Company HQ
Greenwich, CT
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