Customer Support Associate, Beyonk
£30-35k
2 days a week in office
All-in-one event ticketing system
Open for applications
All-in-one event ticketing system
21-100 employees
Open for applications
£30-35k
2 days a week in office
21-100 employees
Company mission
To make it effortless to experience, by bringing the experiences sector into the digital age so we can enhance lives.
Role
Who you are
- Ideal candidates will have previous experience thriving in a remote work environment
- A self-starter who’s driven, motivated, and entrepreneurial. We'll give you the job scope, systems, and briefs to set you up for success, but we want people who are energised by taking initiative, being self-driven, self-motivated, and maintaining momentum
- Strong organisational skills to handle inbound enquiries, manage tickets, and support each one through to conclusion, always aiming to satisfy the client
- Prior experience in a customer-facing role, ideally in a software/IT business. The ideal candidate has a demonstrable track record of collaborating with clients to achieve business goals and creatively addressing client needs through leveraging technology solutions
- Someone who is commercially driven, with the ability to identify growth opportunities and work towards revenue-generating objectives while driving customer retention and business expansion
What the job involves
- As a Customer Support Associate at Beyonk, you’ll be ensuring our clients make more revenue with our platform, than they would anywhere else
- You'll be speaking to clients each day, helping them understand how to use the system and providing creative ideas to grow their business
- You’ll share client feedback internally and collaborate with the product team to ensure we continually build and improve our product to help our clients excel
- Providing exceptional support via phone, email, and web chat while collaborating with the product team to resolve technical issues
- You'll be trained so you can give advice around best online strategies to maximise sales and bookings, and you'll share insights with our clients to help them excel online
- You’ll assist in creating and updating help articles for our Knowledge Centre, ensuring clients always have access to comprehensive guides and instructions on various aspects of our product
Salary benchmarks
Our take
The global experiences sector within the tourism industry is a vast market, estimated to be valued at over $150 billion. However, this sector has suffered from a severe lack of data accessibility standards, resulting in a highly fragmented and inefficient system. Beyonk steps in as a solution, offering an all-on-one ticketing and marketing platform that simplifies and enhances the experience booking process, consequently boosting business sales.
Beyonk's innovative system allows businesses to streamline administrative tasks, while also attracting a larger customer base and optimizing booking processes. In its pursuit of becoming the largest experience booking platform in the UK, the company has acquired BookingHound and is actively working towards obtaining Certified B Corporation status.
Supported by prominent individual and venture capital investors with deep roots in the travel, sports, and software industries, Beyonk has forged strategic partnerships with major players in the travel and tourism sector, including GWR, National Parks UK, and Go New Forest. Through ongoing development, expansion initiatives, and strategic acquisitions, Beyonk is strategically positioned for sustained growth, poised to ascent to a prominent position as a leading experience booking platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Jun 2023
$5.8m
EARLY VC
Apr 2022
$0.9m
SEED
Total funding: $9.8m
Company benefits
- We're a modern company with modern and friendly working practices, including work from anywhere and work at any time
- Generous commission scheme
- Macbook Air
- Regular team social events
Company HQ
Holborn, London, UK
Articles
Leadership
Oscar White
(CEO)Former Director of Hvit, Strategist at Accenture, as well as a Marketing Strategist at both Burst Marketing and Ammirati.
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