Technical Support Manager, Red Sift
Data-driven cybersecurity solutions
Job no longer available
Data-driven cybersecurity solutions
101-200 employees
Job no longer available
101-200 employees
Company mission
To democratise the technology essential for cybersecurity.
Role
Who you are
- Demonstrated technical and professional success in creating and leading a global Technical Support team
- Demonstrated ability to lead, inspire and motivate a team to drive individual excellence and functional business outcomes
- Provide and/or ensure supervision, mentoring, coaching and performance management for your team members
- Apply business concepts to complex situations to drive decisions that balance the needs of multiple stakeholders
- Lead by example by showing ownership and proactiveness to reach ambitious goals
- Be responsible for developing, implementing and continuously improving a KCS strategy across Red Sift Technical Support and Success organization
- Process orientation and good at capturing processes
- Highly self-motivated and driven — you don't need someone hovering over your shoulder telling you what to do all day
- The ability to shift priorities quickly when necessary. Hard skills and experience
- Minimum 2 year's experience in technical support management or enablement
- Minimum of 2 year’s experience implementing a KCS program and KCS Certified
- Minimum 1 year's experience in SaaS Cybersecurity industry companies, preferably in the Cybersecurity industry Knowledge of security technologies, ideally that which is used to secure email communications
- Understanding of Network security protocols, Anti-spoofing and Anti-phishing concepts, tools and technologies
- Experience with Salesforce Service or similar CRM tools
- Additional languages a bonus: French, Spanish, German, Italian
What the job involves
- Build a team and how success can be measured with both practice and process
- Handle cases and lead escalations with customers when required
- Collaborate with the Customer Success organisation and other functions to provide a consistent customer experience
- Ensure that Technical Support is effectively delivered by creating a variety of measures, including resource management and prioritisation, by tracking and acting on Technical Support KPIs
- Understand how to create business plans and effectively measure against them using OKRs
- Contribute to digital support self-service capabilities by focusing your team on knowledge-Centred Service KCS performance
Salary benchmarks
Our take
According to research, launching a cyber-attack is 400 times cheaper than it is to defend against one. Red Sift aims to solve this problem by bringing a consumer-first approach to cybersecurity and creating an open cloud platform that makes cybersecurity accessible to everyone, from sole trader to enterprise.
Red Sift uses machine learning to analyse different business processes and identify potential risks, providing personalised security solutions to its global customer base. The company differentiates itself through its belief that AI and Machine Learning, rather than the knowledge of consultants, are capable to unlock data that indicates various threats and only solutions built with the help of these technologies can quickly be adapted to various new threats.
2022 funding is being used to grow Red Sift's EU customer base and further, the international expansion of the company, starting with the implementation of a new US headquarters in Texas.
Steph
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$54m
SERIES B
Sep 2019
$8.9m
SERIES A
Total funding: $65m
Company benefits
- 🌟 The opportunity to participate in every aspect of the startup journey in rapid scaling mode
- ✊🏽 The chance to participate in our mission to protect organisations and the people within them with cybersecurity software products that outsmart attackers at scale
- 🏝 25 days of vacation in addition to public holidays per year
- 🏥 Medical, Dental, Vision
- 🕰 Flexible working hours, we trust you to work enough hours to do your job well, at times that suit you and your team
Company HQ
Soho, London, UK
Leadership
Rahul Powar
(CEO)Previously Founder & CEO at Apsmart for 2 years and Co-Founder and Board Member at MPme also for 2 years.
Randal Pinto
(CTO)Previously worked at Shazam Entertainment for 3 years, first as Technical Project Manager for 2 years and then as Head of Programme Management for 1 year.
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