Senior Solution Consultant, Ushur
$140-150k
+ Stock options
AI-powered customer experience automation
Job no longer available
AI-powered customer experience automation
201-500 employees
Job no longer available
$140-150k
+ Stock options
201-500 employees
Company mission
Ushur's mission is to transform every customer journey through cutting-edge technology that brings companies closer to their customers.
Role
Who you are
- Minimum of 8 years of IT or related experience with 4 years (of the total required 8 years of experience) in solution consulting with a mid-to-large SaaS enterprise solutions company or similar experience. Insurance industry experience preferred
- Knowledge in selling and supporting high-end solutions that involve both line of business and IT ownership
- Excellent verbal, written, and presentation skills with a comfort level in executive-level presentations
- Comfortable functioning in a thought leadership capacity
- Confident in providing direction and guidance to the client to achieve their goals
- Strong consultative, analytical, and communication skills needed to listen to, understand, and anticipate client needs (business and IT)
- Experience with modern project management tools like Jira or Asana
- Hands-on experience in the development of software proof of concepts
- Experience engineering software systems of medium-to-large scope and complexity
- Familiarity with cloud services, preferably Amazon AWS
- Familiarity with REST APIs and Postman tool is essential
- Past experience in no-code/low-code systems, NLP/NLU desirable
- Ability to juggle multiple projects with complex tasks
- Experience working with complex, multi-divisional, multi-geographical customers
- Ability to deliver quality training & product coaching both in person and over the phone
- Proven effectiveness at leading and conducting executive training sessions, meetings, and workshops (often remotely)
- Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a “can do” attitude
- Strong Leadership skills
- Ability to travel domestically and internationally 50% of time
What the job involves
- The Solution Consulting team at Ushur works as a bridge between customers, sales, product and consulting teams to ensure the successful sale, onboarding, expansion and renewal of our customers
- As an Ushur Sr Solutions Consultant, you’ll be responsible for supporting our sales team and helping our customers maximize the benefits of Ushur. This includes scoping and designing end-user and customer automation journeys using state of the art Artificial Intelligence, and data science
- You will be a key player in the customer technical discovery process, providing the best recommendations for customer initiatives and support for deployments at large accounts often performing sales presentations and demonstrations
- This senior level role will work on a significant customer portfolio including large, complex customers. They will also share responsibility for improving lifecycle processes, metrics, and tools
- Interfacing with customers and sales teams to recommend intelligent automation solutions, help solve problems and learn new opportunities for product enhancements
- Work as a trusted advisor to client to help them meet their strategic business goals with our technology
- From discovery to implementation, the senior solutions consultant is providing customers and sales team with ongoing technical support to help close deals
- Build relationships with client to build presence in accounts and impact successful outcomes
- Scoping and specifying complete process and conversation AI solutions
- Handling customer technical discovery process, providing the best recommendations for customer initiatives and support for deployments at large accounts often performing sales presentations and customized product demonstrations
- Creating Proofs-of-Concept for prospects including uncovering technical needs, deploying product, managing POC milestones and issues, answering security and implementation questions
- Provide demonstrations of product solutions, answering customer questions and capturing technical discussions
- Working alongside our clients’ teams to configure the Ushur product, ensure that the information in Ushur is accurate, train key users, and provide guidance on how best to use the tools
Our take
A positive customer experience is essential to prevent sales friction and boost revenue as a business, but managing every client interaction can be tough. Whilst automation technology can help reduce this workload, existing solutions generally tackle either front-end customer service or back-office automation, isolating the processes from each other despite both being automatable.
Ushur provides an AI-powered customer experience automation platform, providing no-code tools that can help businesses automatically interact with customers and boost conversion rates at scale. In addition to handling the end-to-end customer acquisition and onboarding process, the platform also includes functionality for the automation of back-office process handling whilst maintaining compliance with HIPAA, GDPR, and other major privacy regulations.
Whilst the plethora of specialised customer experience solutions on the market presents challenges to the company, Ushur's unification of front-end and back-end automation sets it out from the crowd. When combined with its no-code approach, the company claims it can greatly reduce time spent on manual sales processes, whilst ensuring customer experiences are frictionless, and data is handled professionally. Impressive 2023 funding will enable it to expand its experience automation portfolio, develop its AI, and expand into new regions and verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2023
$50m
SERIES C
Feb 2021
$5m
SERIES B
Total funding: $92m
Company benefits
- 100% covered, top-of-the line health benefits for all employees
- Flexible work hours, potential to work remotely, and easy parking at the office
- Supportive and collaborative work environment that promotes a culture of learning
- We empower our team members to innovate and do the extraordinary
Company HQ
Santa Clara, CA
Leadership
Simha Sadasiva
(Co-Founder & CEO)Previously Principal Engineer at Clearwater Networks and Senior Director of Session Delivery Network Solutions at Dialogic, Inc.
Henry Peter
(Co-Founder & CTO)Previously Product Architect at Dialogic, System Architect at Veraz Networks and Systems Engineer at Lucent Technologies.
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