Customer Account Manager, Tealium

• Have a minimum of 5 years of experience within Sales, Account Management, Customer Success at a technology or professional services organization
• Previous experience managing a book of business and working directly with customers
• A leader who is goal oriented and actively seeks feedback and improvement
• You are customer focused and very proficient in communicating with individuals across a variety of levels in an organization
• You excel in problem solving and have strong analytical skills
• You are highly resourceful, entrepreneurial and driven
• You have obtained a bachelor’s degree from an accredited university

Desirable

• Serve as a single point of contact for 5 Customer Success Managers while maintaining contracts (single-year and multi-year), implement client requests and manage contracts to close
• Identify customer needs and demonstrate strong account management know-how to drive opportunities to on-time closure
• Directly align with customers during critical business cycles with a focus on renewals and expansions
• Work with Legal and Finance teams to navigate contract modifications and provisions and execute pricing and invoice adjustments
• Navigate complex customer organizations and understand their procurement process end to end
• Strong comfort level with value-based cost structures, account/product related pricing, and discount proposals, demonstrating the ability to quickly process contractual and numerical changes
• Provide regular updates on renewal and upsell status to the Account Team and escalate to leadership as appropriate
• Maintain a high volume of activity processing contract requests and participating in existing customer outreach and follow up
• Comfortable interacting with all levels of senior leadership including c-suite executives
• Partner with the Account Team to develop and execute negotiation strategies for upsells and renewals, maximizing contract value while protecting and enhancing the customer relationship and path to value
• Partner with Customer Success Managers to monitor customer health metrics to identify risk and successfully forecast realistic renewal rates
• Proactively communicate account/revenue risk clearly and work cross functionally to develop resolution strategies