IT Support Engineer, Stripe
$100.9-136.5k
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses
A financial infrastructure platform for businesses
Job no longer available
A financial infrastructure platform for businesses
1001+ employees
Job no longer available
$100.9-136.5k
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- You have the ability to take initiative on tickets and contribute to project design and implementation
- You are skilled at writing, updating and maintaining technical documentation and sending directed communications
- You are comfortable working as an individual contributor on a global team that is driving towards a common goal
- You will best succeed in this role by leading on things you are passionate about while supporting others in their passion
- You love problem solving and collaborating with others to provide world class support
- Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed
- You have excellent English communication skills, both written and verbally
- Possess 2+ years of experience in IT HelpDesk experience
- Possess strong working knowledge of Apple systems and software
- Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, Dropbox, or similar cloud providers
- Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
- Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
- Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JSS)
- Able to independently manage and prioritize workload and projects
- Possess outstanding interpersonal and communication skills
- Is empathetic, humble, and possess a strong focus on customer service
What the job involves
- We’re looking for a Tier 1 Support Engineer to join the AMER CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes
- Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results
- You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software
- Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions
- In-person support is required as well as setting up desks and managing/auditing peripherals
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person, email, Slack or ticketing system
- Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors
- Walk customers through problem-solving processes and follow up to ensure issues have been resolved
- Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
- Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, Dropbox, etc.)
- Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
- Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
- Assist with new hire onboarding and training curriculum
- Update, and maintain detailed external and internal IT documentation
- Onboard and support third-party vendors and/or contractors
- Contribute to shared global IT off-boarding tasks and responsibilities
- Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)
- Own IT asset management and ensure accurate and actionable records are kept of required equipment
- Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team
- Create and update technology documentation for internal IT teams and for Scale employees
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payment option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is extending its services to countries with vast customer potential, including Brazil, Japan and India. It is also partnering with OpenAI, the company behind ChatGPT - a win-win collaboration that is monetising OpenAI’s flagship products and at the same time enhancing Stripe with GPT-4, as it moves forward with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company HQ
SoMa, San Francisco, CA
Leadership
Patrick Collison
(CEO)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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