Senior Technical Account Manager, Amperity
$132-165k
+ Stock Options and Cash incentives are also available
3 days a week in office
Customer data platform
Be an early applicant
Customer data platform
201-500 employees
Be an early applicant
$132-165k
+ Stock Options and Cash incentives are also available
3 days a week in office
201-500 employees
Company mission
To help every brand turn complex customer data into business value.
Role
Who you are
- This role requires a blend of technical expertise, strategic thinking, and exceptional communication skills to engage diverse stakeholders effectively
- 8+ years of experience in a client-facing role, such as technical consulting, solution delivery, professional services, or similar in a Martech environment
- 8+ years of experience with relational databases, SQL scripts, and dealing with large datasets is a requirement
- Proven ability to bridge the gap between technology and marketing/business stakeholders, delivering solutions that meet the needs of both groups, including data modeling and solution development, while simplifying complex data concepts for actionable insights
- Excellent organizational skills and ability to multi-task across multiple streams of work
- Proactive, resilient, and resourceful when solving complex problems
- Excellent communication, listening, presentation, and writing skills
- Ability to work well with others in a high-pressure environment
- Experience with managing stakeholders across various levels and functions
- Advanced in SQL. Ability to construct repeatable SQL queries
- Strong data analysis skills. Ability to dig into customer data and extract insights for stakeholders
- Adaptable - you collaborate on design, architecture, and strategy, while not afraid to get into the technical details when needed to drive quality deliverables
- Gritty - you are able to pick yourself up, dust yourself off, and keep driving towards your vision
- Knowledge of Marketing Technology stack - a distinct plus
- Understanding of Change Management processes and methodologies - a distinct plus
What the job involves
- The Technical Account Manager is responsible for ongoing platform value realization with our customers, with a focus on integrating marketing strategies
- This includes cultivating relationships both internally with your account team and externally with customer teams in developing and executing data-driven strategies with a business-minded approach
- Your primary goal is to support our customers so they can achieve their desired business outcomes and maximize their value with the Amperity platform, ultimately leading to improved customer retention for Amperity
- The role will work alongside a group of world-class colleagues from Client Services, Product, Support and other teams to deliver a cohesive and tightly coordinated customer experience
- Ensuring that in addition to realizing business value beyond expectations, our customers call us their favorite technology and/or service provider
- The ideal candidate will bridge the gap between technical users (e.g. , IT teams) and marketing business users, ensuring seamless implementation, adoption, and ongoing success of the platform
- Act as a trusted platform advisor, responsible for guiding customers in maximizing our solution, focusing on product and business domain best practices, driving Amperity best practices, and sharing knowledge throughout the customer organization
- Understand your customers from a practitioner’s perspective - what does their day look like, what systems and technologies do they use, what are their pain points, and how can Amperity’s solution drive the most meaningful results
- Serve as a primary technical point of contact to consult, solution, and execute a comprehensive range of platform management tasks in support of customer use cases and value roadmap, which includes data ingestion, SQL table updates, query and segment creation, and campaign configuration
- Collaborate with customers’ technology/IT teams to ensure seamless integration with existing systems and workflows
- Educate technical users to support them in their own operation of the platform through training and demonstrations
- Understand your customers from business and strategic perspectives. Know their business and industry and develop an understanding of Amperity’s value proposition within this context across our client base
- Partner with marketing teams to demonstrate how Amperity can drive personalized campaigns, audience segmentation, and data-driven decision-making
- Be informed on current product capabilities and the product roadmap, ensuring the ongoing delivery of new features that add value to your customers. Additionally, liaise with customers to gather product enhancement requests and feedback, contributing to the continuous improvement and evolution of the product
- Responsible for addressing immediate customer needs, which may include data investigation and workflow management through the platform i.e. root cause analysis
- Ensure appropriate responses and timeliness of resolutions on escalations through coordination with Support, Product, Engineering, & Client Services Management
Our take
Businesses require certain data to build customer loyalty, and Amperity is a company that aims to deliver this data. Its platform combines data from multiple sources into a unified customer profile, allowing its clients to better understand and serve their customers.
Because of the nature of this data, Amperity concentrates on large customer-focused enterprises, with hundreds of clients including Starbucks, Alaska Airlines, Crocs, Under Armour, and Patagonia. Despite competition from the likes of Twilio’s Segment, Epsilon Independent, ActionIQ, and Redpoint Global, Amperity is seen as an established player in the customer data platform market, which is worth more than $4.5 billion.
Following a $100 million funding round, while watching revenue grow 200% in mid-2021, the company hit unicorn status, proceeding to set its sights on international expansion. It has since strengthened its executive team and opened a new office in London - though, like many of its peers, the economic downturn has caused the company to undertake two rounds of layoffs within half a year. Despite this, the company remains positive as it targets new growth and partnerships in Europe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2021
$100m
SERIES D
Jul 2019
$50m
SERIES C
Total funding: $187m
Company benefits
- Stock options - Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position
- 100% employee healthcare coverage
- Transportation subsidies
- A comfortable work environment with plenty of snacks
- Events and activities, both in-person and remote
- Self-managed PTO
- The flexibility to do your best work in the way that works for you
- Inclusive environment where you'll be challenged to find and unlock your full potential
- World-class people driving for excellence
Company HQ
Central Business District, Seattle, WA
Leadership
Kabir Shahani
(Co-Founder)They worked as PM of Avanade before co-founding Appature in 2007, where they spent 6 years as CEO. They worked as VP at IMS Health for 2 years before co-founding Amperity in January 2016. Stepped down as CEO in Feb 2022.
Derek Slager
(CTO & Co-Founder)Having worked as a Software Engineer for a decade, they spent 6 years as VP of Development at Appature. They left their IMS Health role in November 2015 to co-found Amperity in January 2016.
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