Customer Success Manager, Cardata
Mileage reimbursement solution
Job no longer available
Mileage reimbursement solution
21-100 employees
Job no longer available
21-100 employees
Company mission
To be the easiest, most cost-effective way to reimburse your employees for using their personal vehicle.
Role
Who you are
- You’ll thrive here if you’re energized by solving complex challenges, confident in leading executive conversations, and motivated by the opportunity to make a measurable difference in a fast-paced SaaS environment
- Confident & Assertive: Skilled at leading executive-level conversations and influencing outcomes
- Customer-Centered & Growth-Driven: Motivated by creating long-term value while driving account expansion
- Analytical & Strategic: Comfortable turning data into insights that shape strategy and customer outcomes
- Ambitious & Self-Motivated: Thrives in a fast-paced, high-growth SaaS environment where ownership and initiative are key
- Collaborative Influencer: Able to align cross-functional stakeholders to deliver on customer and company goals
- Detail-Oriented & Organized: Exceptional ability to manage complex programs and relationships with precision
- Qualifications
- 2–5 years in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in SaaS
- Proven track record of identifying and closing upsell/cross-sell opportunities
- Experience leading strategic customer conversations, including renewals and expansions
- Strong negotiation skills and commercial acumen
- Tech-savvy and experienced in remote-first environments
What the job involves
- As a Customer Success Manager, you’ll ensure customers achieve outstanding outcomes with Cardata while also fueling adoption, expansion, and long-term partnerships. Acting as a trusted advisor to executives, finance leaders, and administrators, you’ll position Cardata as a strategic partner that fuels customer growth, compliance, and efficiency through every stage of the relationship
- Lead consultative onboarding, drive adoption and ROI, and proactively manage risks to set the stage for growth through upsell, cross-sell, and program optimization opportunities
- Act as a strategic advisor on compliance, cost optimization, and best practices to elevate customer outcomes
- Be a Trusted, Proactive Partner
- Build strong relationships with key stakeholders and lead executive business reviews that showcase data-backed value and growth opportunities
- Collaborate cross-functionally to deliver seamless customer experiences while championing customer needs in alignment with Cardata’s growth objectives
- Deliver Lasting Outcomes
- Create and deliver engagement strategies that deepen adoption, sustain long-term value, and strengthen customer loyalty
- Manage renewals end-to-end, negotiating terms and securing multi-year commitments where possible
Our take
Though it was founded in 1999, Cardata’s products are more important than ever. Amidst moves towards more hybrid work set ups, and a growing focus on electric vehicles and carbon reduction, the daily commute has become a real sticking point for companies negotiating with their employees.
Cardata’s suite of reimbursement software, compliance programs and business intelligence tools help companies manage the personal vehicles of their employees. Its tools include IRS-compliant tax-free car allowances, GPS tracking, and payment streamlining tools that help companies better manage their employees' travel, all without having to invest in a corporate car fleet.
In 2023, the company received $100 million in growth equity which has supported product innovation across its existing suite, as well as the launch of new products such as a vehicle program analytics platform powered by AI. Evidently, Cardata continues to evolve with the times, enabling it to remain a strong choice in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2023
$72.7m
GROWTH EQUITY VC
Total funding: $72.7m
Company benefits
- Opportunity for career progression in a growing company
- Bonus scheme
- Opportunity to work remotely
- Flexible working hours
- Medical & dental benefits with 100% employer paid premiums
- Healthcare spending account
- Wellness spending account
- 15 days of vacation + additional time off throughout the year
- 3 pit-stop days (Cardata's version of mental health days)
Company HQ
Government Center, Boston, MA
Leadership
Haywood Marsh
(CEO)Spent 9 years at NAVEX Global, including as VP/Director of Strategic Programs, Chief of Staff to the CEO and General Manager. Also worked at Danaher Corporation and Booz Allen Hamilton.
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