Program Manager, Amazon
Delivery Excellence, NA Grocery Delivery
$81.6-142.8k
+ RSUs
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
$81.6-142.8k
+ RSUs
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Desirable
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
What the job involves
- Join Amazon's NA Grocery Delivery team as a Program Manager, where you will play a crucial role in driving measurable improvements to delivery quality outcomes across all Amazon grocery banners, including Amazon Fresh, Whole Foods Market, and Sub Same Day Grocery
- This role will be focused on identifying, analyzing, and resolving delivery quality defects to improve the end-to-end customer experience across diverse grocery delivery formats
- As a Program Manager, you will own delivery quality improvement initiatives across Amazon's grocery delivery network, focusing on reducing delivery defects, improving delivery precision, and enhancing the overall customer experience
- This role will own analyzing quality metrics across multiple grocery banners, identifying root causes of delivery failures, and driving cross-functional solutions to structurally reduce defect rates
- You will develop and execute action plans that address quality gaps across fulfillment centers, store-based delivery, and last mile operations
- In this role, you will collaborate with Operation, Product, Routing & Topology, technical partners, and analytics teams to implement quality improvements from identification through resolution and sustained performance
- Analyze delivery defect data to identify trends, root causes, and opportunities for structural quality improvement
- Develop and drive cross-functional action plans to reduce delivery defects and improve customer delivery experience
- Partner with Operations, Product, and Technology teams to implement process improvements and system enhancements
- Build and maintain mechanisms to monitor delivery quality performance and escalate emerging issues
- Support strategic initiatives to reduce complete delivery failures, late deliveries, and other quality-impacting defects
- Create and present business reviews, goal updates, and quality deep-dives to leadership
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
Salary benchmarks
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