Enterprise Technical Project Manager, Redox

• 3–6+ years of experience in technical or SaaS project management, with a track record of delivering complex projects on time and on budget
• Comfort working with APIs, data models, and integration workflows — you don't need to write code, but you understand how systems fit together
• Exceptional written and verbal communication skills, including with technical and non-technical stakeholders
• Strong risk identification, problem-solving, and decision-making skills
• Ability to manage multiple concurrent projects in a fast-paced, dynamic environment

Desirable

• As customer implementation volume grows and individual projects become more technically complex, Redox needs a dedicated Technical Project Manager to own delivery of our most demanding integration projects end to end
• This role sits between project execution and technical coordination, serving as the connective tissue between Engineering, Implementation, and Product on one side and customers and partners on the other
• You'll translate technical requirements into execution plans, keep cross-functional teams aligned, and ensure projects launch on time, in scope, and on budget — while building the reporting and process rigor that lets the broader team scale
• Own end-to-end delivery of complex, technical implementation projects - including customer integrations, multi-system data-sharing use cases, and cross-team platform work - from kickoff through go-live
• Translate technical requirements and scope (as defined in the Statement of Work) into clear execution plans, timelines, and resourcing
• Serve as the primary point of coordination between Engineering/Implementation, Product, and customer-facing teams, ensuring accurate handoffs and shared understanding of scope, including potential expansion opportunities and their technical requirements
• Identify, track, and mitigate project risks; proactively resolve blockers and escalate when needed
• Manage and report on budget, billable hours, and project status to internal stakeholders and customers
• Own project documentation: SOWs and scope changes, issues logs, status reports, and time/invoice tracking
• Communicate clearly and consistently with stakeholders at all levels, setting and managing expectations proactively
• Continuously improve project management process and tooling; document lessons learned so other Redoxers can apply them to future projects
• Partner with Product and Engineering on requirements gathering and enhancement requests surfaced during delivery