Director of People Operations, ID.me
Human Resources
$215-230k
Office located in Mountain View, CA
Digital identity verification platform
Be an early applicant
Digital identity verification platform
501-1000 employees
Be an early applicant
$215-230k
Office located in Mountain View, CA
501-1000 employees
Company mission
To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
Role
Who you are
- 10+ years of People Operations leadership experience, preferably in a tech-driven, fast-paced environment
- Proven leadership and people management skills, with experience mentoring and building high-performing teams
- Ability to work hands-on and take ownership of complex projects
- Strong project management capabilities, with a history of successfully driving cross-functional initiatives to completion while identifying areas for automation along the way
- Strong communication, critical thinking, and problem-solving skills, with the ability to influence stakeholders across all levels of the organization
- Demonstrated ability to thrive in a culture focused on employee experience and delivering a high level of service
- Experience in driving audit readiness for the People Operations function
What the job involves
- The Director of People Operations at ID.me will be responsible for leading and managing the HR operations function, which encompasses technology, process optimization, and employment data management
- This role will streamline processes, improve operational efficiency, and provide the infrastructure needed to scale as ID.me continues to grow
- This leader will work closely with cross-functional teams, such as Legal, Finance, Accounting, and IT, to ensure that People Operations aligns with the company’s overall strategic goals and remains legally compliant
- The Director will also oversee the HR technology stack, People analytics, employee life cycle administration, and policy development, playing a pivotal role in shaping the employee experience and enhancing organizational performance
- HR Tech Stack Leadership: Oversee ID.me’s HR technology stack, including platforms such as UKG, CultureAmp, Absorb, Pave, Carta, Sterling, and Greenhouse. Identify gaps in functionality and implement improvements
- Employee Lifecycle Management: Manage operational ownership of the employee and contractor life cycle, including onboarding, promotions, transfers, and offboarding
- Cross-Functional Collaboration: Partner with Legal, Finance, Accounting, IT, and other key stakeholders to ensure People processes are comprehensive, business-focused, and legally compliant
- HR Analytics Development: Build and execute a roadmap for HR analytics, going beyond headcount and attrition metrics. Produce regular reports and presentations on HR trends for senior management and People Teams
- Leadership and Team Development: Mentor and lead the People Operations team, promoting a culture of collaboration, transparency, and innovation
- Operational
- Excellence: Continuously improve HR processes based on qualitative and quantitative insights. Drive projects focused on operational efficiency, self-service capabilities, and AI-driven solutions
- Policy and Compliance Management: Develop and maintain HR policies and systems in line with labor laws and regulations. Conduct audits and assessments to mitigate risks and ensure compliance
Our take
ID.me is a digital identity verification platform that simplifies how individuals prove and share their identity online. From identity proofing, authentication, and group affiliation verification the company’s services are highly scalable, as organizations across all sectors benefit from the type of technology provided by ID.me.
While there are a number of identity verification platforms in the space, ID.me has secured a considerable market share. It's formed partnerships with 31 states, multiple federal agencies, and over 500 name-brand retailers, resulting in over 100 million users - and over 70,000 individuals joining every day.
The company has raised significant funding over the years. While the intended use for new capital has yet to be specified, ID has been focusing efforts on improved customer experiences, operational enhancements, and product updates in order to maintain its competitive edge.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 14 rounds)
Apr 2023
$132m
SERIES D
Mar 2021
$100m
SERIES C
Total funding: $287.4m
Company benefits
- Company-Sponsored Medical, Dental, and Vision Plans for You and Your Family
- Paid Parental Leave
- Generous Paid Time Off
- 401K With Employer Matching
- Company-Sponsored Life Insurance
- Employee Equity Incentive Plan
- Remote Opportunities
- Multiple Lounge Areas and Game Room
- Numerous Mental Health Resources
Company values
- Make something better every day
- Inspire people with your passion
- Treat each customer like your favorite family member
- Own your mistakes so you can learn from them
- Details are everything
- Communicate like a scientist
- Don't be a jerk
- Always compete
- Be truthful (even when it's hard)
- Ask questions like a five-year-old
Company HQ
Tysons, VA
Articles
Leadership
Blake Hall
(CEO)Current Advisor at several companies, including AgentHero and Boomtown!. Former Army Officer in the U.S. Army.
Tanel Suurhans
(CTO)They have also served as the company's EVP of Technology in conjunction with being CTO. Former Software Engineer at PerfectLine and AS Delfi.
Salary benchmarks
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