Senior Client Success Manager, Heartbeat Health
Virtual heart care
Open for applications
Virtual heart care
21-100 employees
Open for applications
21-100 employees
Company mission
To deliver the most effective, efficient, and engaging heart care in the world.
Role
Who you are
- 6–8 years of experience in Client Success, Account Management, or a related client-facing function, ideally within a fast-growing or digital health environment
- Proven success managing complex client relationships and driving strategic initiatives that improve outcomes and retention
- Strong leadership skills with experience mentoring or managing team members
- Exceptional communication skills- verbal, written, and interpersonal, with the ability to influence at all levels
- Highly organized with a track record of managing multiple priorities and delivering results in dynamic, fast-paced environments
- Analytical thinker with a creative approach to problem-solving and process design
- Bachelor’s degree or equivalent required; Master’s degree a plus
- Sense of humor and collaborative spirit a must
What the job involves
- As the Senior Client Success Manager, you will lead key client relationships and drive the overall success and satisfaction of Heartbeat’s partners
- You’ll serve as a strategic advisor and escalation point across onboarding, retention, solutioning, and client experience — ensuring our customers achieve measurable outcomes and long-term value from Heartbeat’s offerings
- You’ll collaborate cross-functionally with Product, Operations, Clinical, and Engineering teams to translate client goals into scalable solutions, while mentoring team members and shaping processes that enable growth and excellence across the Client Success function
- Act as a senior point of contact and trusted advisor for key clients, overseeing complex issues, escalations, and strategic account planning
- Lead client business reviews, performance discussions, and success planning to ensure goals are met and exceeded
- Partner closely with internal teams to design and deliver high-impact solutions that drive measurable results and customer satisfaction
- Track and analyze key performance metrics to identify opportunities for workflow optimization and improved patient and client experiences
- Gather and synthesize client and product feedback to inform internal roadmaps and strategic initiatives
- Design and implement process improvements that increase efficiency, scalability, and client retention
- Mentor Client Success team members, fostering a culture of accountability, innovation, and continuous improvement
- Collaborate with leadership on departmental goals, forecasting, and resourcing to support company growth
Our take
Cardiovascular disease is the biggest killer in the States, and it costs the US economy over $500 billion annually. So, it is no wonder that research and innovation in this field continue apace. Heartbeat Health is part of this wave - it is a telecardiology startup offering remote monitoring tools and video consultations to aggregate clinical data and fine-tune care for heart patients.
Healthcare services have seen a pronounced customer pivot toward virtual telehealth, a trend that has exaggerated in recent years and is particularly beneficial to the United States market. Nearly 80% of rural America is considered medically underserved by brick-and-mortar sites, so there is a potentially vast customer base to play for.
Off the back of 2024 funding, Heartbeat Health is astutely investing in the enhancement of clinical services, accelerating its growth and expanding access to more customers.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2024
$25m
LATE VC
May 2021
$20m
SERIES B
Total funding: $55.9m
Company benefits
- Opt into comprehensive health, dental and vision benefits
- Enjoy flexible leave and work from home policies
- Distributed team and remote friendly culture
Company HQ
Midtown West, New York, NY
Leadership
Jeffrey Wessler
(Co-Founder & CEO)Attained an M.D. from Harvard then worked as a Cardiology Fellow and Assistant Clinical Professor of Medicine at Columbia University.
Mark Hanson
(Co-Founder & Special Advisor to the CEO)Current Adjunct Assistant Professor and a Co-Director of HealthXDS at The George Washington University, and is also a Venture Partner at NextGen Venture Partners.
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