Senior Human Resources Business Partner, K Health
$155-170k
+ Stock options
More information about location
4 days a week in office
AI-driven primary care company
Be an early applicant
AI-driven primary care company
201-500 employees
Be an early applicant
$155-170k
+ Stock options
More information about location
4 days a week in office
201-500 employees
Company mission
To help everyone get access to high-quality care.
Role
Who you are
- This role is for someone who believes that great culture is designed, not left to chance
- You genuinely like people - not just as a concept, but in practice
- You’re excited to build something meaningful and create a culture people are proud of
- You’ve worked in People Ops, HRBP, Talent, or Org Design roles and know how messy real organizations are
- You’re as comfortable handling a tough employee conversation as you are designing a new org structure
- You don’t wait for perfect conditions - you build in ambiguity
- You care about details, but never lose sight of the bigger picture
- You believe culture and performance are not tradeoffs - they reinforce each other
- 8–12 years in People Operations, HRBP, Talent, or similar roles
- Experience supporting frontline, customer service, or clinical support teams
- Experience managing recruiters or HR team members is a plus, not required
- Experience in healthcare or tech-enabled services is a plus, not required
What the job involves
- Our customer service team isn’t just a support function - it’s an important part of our brand, the human connection to our patients, and a critical part of the experience we deliver every day. This team operates in a highly regulated healthcare environment and plays a central role in access and patient trust
- We’re looking for a Senior HRBP to help us build a culture that is thoughtful, consistent, human, and genuinely different from a traditional call center
- You’ll partner directly with the VP of Operations to shape how our teams are structured, how people grow, how managers lead, and how we create an environment where people genuinely enjoy showing up to work
- You’ll also serve as a trusted partner on employee relations, working closely with HR on the fundamentals (onboarding, payroll, compliance) - but your mandate goes beyond that: you are here to build, not just maintain
- Design and scale a high-performing, sustainable culture for our customer support teams
- Create an environment that is human, empowered, and deeply patient-centric
- Help us enhance the moments that matter - recognition, rituals, team identity, and pride in the work
- Define roles, job architectures, and career paths across frontline and management teams
- Bring clarity to “what good looks like” at every level
- Partner with Ops leaders to continuously refine team structure as we scale
- Ensure we hire not just for skill, but for culture contribution
- Build and run performance systems (scorecards, rubrics, promotions)
- Equip managers with better tools to coach, give feedback, and hold high standards
- Act as a trusted advisor on employee relations matters
- Partner closely with HR to ensure consistency, fairness, and compliance
- Navigate tough situations with empathy and sound judgment
- Partner with Operational Excellence team to ensure training programs are effective and scalable
- Reinforce adherence to workflows, documentation standards, and regulatory expectations
- Help ensure frontline teams are set up to succeed in a healthcare environment
- Why This Role:
- You’ll have real ownership - not just influence
- You’ll help shape a team of 100+ people at a critical moment of growth
- You’ll work directly with senior leadership and drive visible change
- You’ll implement behind systems, culture, and teams that last
Our take
K Health is a telemedicine startup improving accessibility to primary care and medical information. It supplies an AI-powered, fully anonymised symptom checker and an online 24/7 consultation service that enables people to get more accurate diagnostic information faster.
Available through health plans or directly through a mobile app, K Health's platform leverages predictive AI models to help optimise diagnosis and treatment. This, on top of its relative affordability, sets it apart from competitors that offer similar online consultation services.
Although many remain skeptical about the maturity of healthcare AI, interest remains high among professionals. As such, K Health continues to attract high levels of investment, the latest of which will help expand operations and supercharge its development efforts.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jul 2024
$50m
LATE VC
Jul 2023
$59m
LATE VC
Total funding: $392.8m
Company benefits
- Equity in K Health for all full-time employees
- Our hybrid work schedule offers working from home and in-office days
- Up to 6 weeks of parental leave with additional leave offered through our 3rd party administrator, Sparrow
- 18 Vacation days, 5 sick days, and 2 personal days (plus days off for national holidays and multiple company-wide 3 day weekends per year)
- Choose between three comprehensive plans for your medical, dental, and vision (employees are also eligible to use our K Health app for free!)
- Gym Reimbursement for any employees who are enrolled in a medical plan
- K will match 100% of employee contributions to their 401(k) up to 3% of their salary, and then 50% up to 5%
- FSAs, HSA, Parking and Commuter accounts
Company HQ
Chelsea, New York, NY
Leadership
Adam Singolda
(Co-Founder & Board Member)Currently Founder and CEO at Taboola. Worked as a R&D Manager in the IDF for over 6 years, before working as a TechStars Mentor in NYC.
Allon Bloch
(Co-Founder & CEO)Former CEO of Hydrogen Health. Was a Partner at JVP before serving as CEO of Wix.com and founding mySupermarket and Vroom.
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