Senior UX Researcher, Catawiki
More information about location
Online auctioning for special objects
Open for applications
Online auctioning for special objects
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
To provide an exciting and seamless experience to customers for buying and selling special, hard-to-find objects.
Role
Who you are
- Proven Track Record: 4+ years of experience in UX research with a demonstrable history of improving products and services through research
- Quantitative and Qualitative Balance: Ability to combine qualitative and quantitative insights to paint a comprehensive picture of user behaviors
- Customer Advocacy: Passion for customer-centricity and a proven ability to champion the user perspective within an organization
- Collaboration: Experience working closely with cross-functional teams in agile environments, including designers, product managers, engineers, and data experts
- Communication Skills: Exceptional storytelling and communication skills to effectively “sell” research insights and influence decision-making
- Organizational Skills: Highly organized with an entrepreneurial mindset and a proactive approach to identifying opportunities and solving challenges. Comfortable working with tight deadlines
- Education: Bachelor’s degree in Human Factors, Human-Computer Interaction, Psychology, Sociology, or a related field
What the job involves
- We are seeking a passionate and talented Senior UX Researcher to join our UX team
- This is a pivotal role that combines hands-on research expertise with leadership in maturing our research practice
- You will take a mixed-methods approach, leveraging both qualitative and quantitative insights, to deeply understand the needs, behaviours, and motivations of our users
- Additionally, you will champion customer-centricity, democratize research through tools and best practices, and own the systematic measurement of customer satisfaction across the user journey
- Lead Research Initiatives: Set the research strategy and research roadmap for Catawiki. Design and execute research activities that drive a deep understanding of our customer base and influence the most important product decisions
- Empower Teams: Collaborate with cross-functional teams, including designers, product managers, and developers, to democratize research. Provide teams with the tools, methods, and best practices needed to conduct their own research
- Mixed-Methods Approach: Design and conduct foundational, formative, and evaluative research by combining qualitative methods (e.g., moderated/unmoderated usability testing, focus groups, interviews, card sorting) with quantitative techniques (e.g., surveys, A/B testing, behavioral analytics, and statistical analysis) to create a holistic view of user behavior. Use tools like Maze, AB Smartly, Mixpanel, and Hotjar to gather insights
- Advocate for Users: Act as a vocal advocate for customer-centricity, ensuring the user perspective informs decision-making at every level. Influence stakeholders by delivering impactful and actionable research findings
- Measure and Improve Customer Satisfaction: Own and systematically measure customer satisfaction across the user journey. Define success metrics and partner with data experts to track and analyze these metrics to inform the roadmap
- Communicate Insights: Present findings in compelling and innovative ways, tailoring communication to resonate with diverse stakeholders. Create user models, personas, and other tools to ensure insights stick with teams
- Foster Research Maturity: Develop and implement a UX research roadmap that aligns with organizational goals. Mentor team members and champion a culture of curiosity and continuous learning
Our take
In the past, it was only possible to purchase special items such as rare coins, antiques, and vintage cars at auctions held at physical locations. These days, many people prefer online auctions, but whilst they provide a wider range of objects for sale, this comes at the cost of proper pricing and quality control. Catawiki provides an expert-regulated online auctioning marketplace where users can browse and bid for special objects easily via the web or mobile app.
The objects listed on Catawiki are curated, valued, and verified by in-house experts, with over 65,000 objects passing through the marketplace every week. In this approach, the company has combined the community knowledge found at traditional auctions with the benefits of digital auctioning platforms, occupying a space that has long remained empty, and avoiding competition from bidding marketplace giants such as eBay.
Catawiki has received good funding in the past, which contributed to it becoming the success it is today. A recent venture has seen the company expand to serve artisanal artists with its handmade products auction series.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2020
$173.6m
GROWTH EQUITY VC
Jul 2015
$86.8m
SERIES C
Total funding: $272m
Company benefits
- Regular fun activities both on and offline e.g summer parties, boat rides and regular team events
- Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki
- Hybrid ways of working between home and office. We offer remote and activity-based working, suited to the team and individual responsibilities
- We care about our teams’ wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services, single-session therapy, wellness support and more
- Tailored learning and development opportunities to support your personal and professional growth
- Provide employees with a 100 EURO Catavoucher upon joining and 50 EURO birthday Catavouchers
- Extra days of annual leave for work anniversaries at 3, 5, 8 and 10 years
- Additional leave allowances for important life events such as moving, engagement & marriage
- Each year Catawikians get an additional day’s leave to Pursue their Passion!
Company HQ
Westelijk Havengebied, Amsterdam, Netherlands
Leadership
Marco Jansen
(Co-Founder)Founder and CTO of LastDodo, with experience as Project Manager for ThoughtWorks from 2004 to 2008. Co-founded Catawiki as CTO in 2008.
René Schoenmakers
(Co-Founder)Founder & CEO of LastDodo and of Vipio. Managing Director of Ordina's subsidiaries Wisdom and The Missing Link from 2006 to 2008. Co-founded Catawiki in 2016 as CEO.
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