Manager of Internal Communications, Checkout.com
3+ days a week in office
Payment services to power performance
Be an early applicant
Payment services to power performance
1001+ employees
Be an early applicant
3+ days a week in office
1001+ employees
Company mission
To help businesses thrive in the digital economy.
Role
Who you are
- 5+ years professional experience in Internal Communications, ideally in fast-paced global companies, ideally with experience in Change communications
- Ability to engage and influence senior leaders with communication counsel and support, and communicate the voice of leaders
- A natural storyteller with outstanding writing and editing skills, you bring our OPs, values and goals to life through clear, confident, and compelling content, tailored to suit different audiences and formats
- An eye for detail and a commitment to quality, you care about the craft of good communication
- Strong eye for business and an understanding of the key drivers for success across global teams within a growing technology company
- Strategic thinking paired with strong execution; you’re able to zoom out to the big picture and then get stuck in
- Energised by using data to shape smarter comms, track impact, and show what’s working – and why it matters
- Comfortable working in a fast-paced environment as a trusted teammate, prioritizing and balancing several projects at once
- Experience with organizational change and communicating key initiatives across multiple internal audiences
- Understanding of market trends and news cycles and/or experience in corporate, digital content, social media, or public relations environments that include direct responsibility for social media support for executives
What the job involves
- We’re looking for an Internal Communications Manager to connect our people to our mission, priorities, and each other. Sitting in the People Experience team, you’ll lead on creating clear, engaging, and inspiring communications that help everyone across the company feel informed, involved and aligned
- You'll work closely with senior leaders, team leads and subject matter experts to shape the messages that matter, from big picture strategy to day-to-day updates. You’ll also bring rigour and creativity to how we communicate, making the complex feel simple and the important feel exciting
- This is a hands-on, high-impact role that sits at the heart of how we grow our culture, drive engagement and get things done
- Partner with leaders across the business to shape how we communicate key messages on strategy, people, and culture, advising on what to say, how to say it, and when
- Lead the strategy and rollout of internal communications for big business changes – creating compelling cascades that are consistent, human, and clear
- Own and manage internal communications channels (e.g., intranet, newsletters, Slack, Confluence), ensuring content is consistent, transparent, timely, and engaging to support alignment and connection across the business
- Write and edit communications for senior leaders, from talking points and FAQs to emails and presentations. You'll flex between global company-wide messages and local department-level updates
- Own and run our monthly All Employee Meeting, leading the agenda, shaping the story, creating content and materials, and making sure it runs smoothly from prep to delivery
- Build templates and repeatable tools that help others communicate well, especially for moments like product launches, people initiatives or change announcements
- Championing storytelling that brings our culture to life, identifying and sharing stories that spotlight our people, celebrate successes, and embody our Operating Principles
- Work cross-functionally with relevant teams such as Brand, PR, and Regional Communications roles to align on communication goals, channel strategy, and messaging, including reactive messaging and issue response
- Use data and insight to assess effectiveness, monitor engagement and improve how we communicate over time – from surveys to feedback loops
- Monitor and develop strategies to influence our employee engagement and culture
- Reimagine how we communicate, exploring bold, creative ways to use existing and new channels, from Slack and video to newsletters and live events, keeping our internal comms fresh, interesting and full of energy
Salary benchmarks
Our take
The payments industry has exploded in the last decade as eCommerce continues to grow as the use of cash falls. Checkout.com is building the go-to platform for all things related to payments, such as accepting transactions, processing them and detecting fraud. Its secured a steady stream of funding from top investors like Tiger Global Management, and is the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Dashlane, Udacity, Wise, Sony Electronics, and Klarna.
It focuses on large merchants and try to make its product as customisable as possible, so that companies integrate Checkout.com as an infrastructure partner in their product. This increases the stickiness of the product and creates many opportunities for the company to generate revenue.
Checkout.com has high quality proprietary technology (its platform has been designed from the outset so it can easily deliver incremental services as it expands its offering) and claim to offer the most comprehensive cross-border payment solution for digital commerce.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
People of all backgrounds are welcomed
"DEIB is where Checkout.com takes it to the next level. This company is excellent at building a sense of belonging and celebrating people from all..."
Funding (last 2 of 4 rounds)
Jan 2022
$1bn
SERIES D
Jan 2021
$450m
SERIES C
Total funding: $1.8bn
Company values
- Aspire
- Excel
- Unite
Company HQ
London, UK
Articles
Leadership
Guillaume Pousaz
(Founder & CEO)Previously founded NetMerchant, which sold European currencies to US merchants. Background in mathematical engineering.
People progressing
First joined as a Software Engineer, was promoted to Senior Software Engineer after 1.5 years and was then promoted to Engineering Lead 6 months later. Ignas is now a Senior Engineering Manager.
Diversity, Equity & Inclusion at Checkout.com
- Our IT Infrastructure Engineer, Sheryl Lingachetti, spoke to Zoë Schulz from myGwork - LGBTQ+ professionals & allies about trans rights in Mauritius, allyship and the support she has found in her workplace community 🏳️⚧️👇 https://www.attitude.co.uk/life/business/it-engineer-sheryl-on-coming-out-at-work-support-improves-productivity-for-everyone-442696/
- CTRL-ALT-CONNECT is Tech's latest community 🔥 We've partnered with our friends at Wise to create an inclusive community for people in tech to connect over conversation, networking and drinks. Last week we hosted our first panel discussion in our London office, which centred on the topic of Growth. https://www.linkedin.com/posts/checkout_tech-community-activity-7071841326060720129-qDOt?utm_source=share&utm_medium=member_desktop
- Our Pride Community provides a safe and welcoming space for our LGBTQIA+ colleagues and allies to connect, learn, and advocate for change. https://www.linkedin.com/posts/checkout_lifeatcheckout-activity-7074738991102611457-u7v5?utm_source=share&utm_medium=member_desktop
- Our Pride Community spoke with Adel Naamneh, VP of Solutions Engineering to learn about their experiences of being a member of LGBTQIA+ community and the importance of having corporate responsibility on hiring a diverse work force: https://www.youtube.com/watch?v=k0e9WUmNdVk&t=561s
- Read an interview hosted by The Black Young Professionals Network with the leaders of our Black Community: https://byp-network.com/news/314821
- Read more about the 'FinTech for all' charter, of which we were a founding signatory. The charter aims to create a speak up culture across FinTech, eliminating harassment and bullying: https://fintech.inchorus.org/
- Read this inspiring interview hosted by SheCanCode and one of our female QA Engineers: https://shecancode.io/blog/victoria-santiago-qa-engineer
- Our Principal Product Manager Yasmin, also sat down with SheCanCode on two inspiring articles: https://shecancode.io/blog/meet-yasmin-christie-checkout-principal-product-manager-an-inspirational-tech-career-journey and https://shecancode.io/blog/14-pieces-of-practical-product-management-guidance-from-checkout-part-2
- Plus, our Senior Engineering Manager Marina tells her story with SheCanCode: https://www.shecancode.io/blog/how-to-get-the-best-from-your-team-and-your-own-career-from-one-of-checkouts-engineering-leads
- And finally, our Graduates share some insights too: https://www.shecancode.io/blog/grad-programme-insider-tips-from-checkout
- Find out more information at our Diversity and Inclusion webpage: https://www.checkout.com/diversity-and-inclusion
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