RevOps Manager, Gorgias
CA$177.9-196.6k
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
CA$177.9-196.6k
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- Gorgias is looking to hire a passionate individual to join the Revenue Ops team to lead our Go-To-Market (GTM) systems team
- Proven experience managing CRM systems, ideally within SaaS environments, with a preference for HubSpot and Salesforce
- Strong project management skills, able to oversee complex system migrations and integration projects
- Proficiency in SQL and Python to guide and support technical system enhancements
- Strategic thinker with the ability to develop comprehensive roadmaps for business system transformations
- Previous experience managing teams, fostering professional growth and strategic alignment
- Exceptional communication skills to manage stakeholder expectations and navigate organizational complexities
What the job involves
- You will be instrumental in preparing Gorgias for our next phase of growth as a fast-paced SaaS startup
- Along with a dedicated team of three individual contributors, you will oversee our CRM instance, GTM tech stack, and play a critical role in ensuring data integrity throughout the organization
- Collaborating cross-functionally with our data and business insights team, you will ensure timely and accurate information flow to stakeholders across all levels of the company
- Lead the strategic planning, management, and optimization of GTM systems, including CRM administration, analytics, and reporting
- Own the CRM instance (currently HubSpot) and lead potential migration efforts to Salesforce in the next 1-2 years
- Manage a team of GTM engineers specializing in systems aligned to Sales, Partnerships, and Customer Success
- Work collaboratively with internal stakeholders, including data analysts and the finance team, to streamline processes and ensure system accuracy
- Oversee and guide the team in SQL and Python-based system customizations and integrations
- Develop a clear roadmap to address existing system challenges and proactively plan system scalability
- Coordinate with external consultants as required to drive system improvements and migrations
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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