RevOps Manager, Gorgias

• Gorgias is looking to hire a passionate individual to join the Revenue Ops team to lead our Go-To-Market (GTM) systems team
• Proven experience managing CRM systems, ideally within SaaS environments, with a preference for HubSpot and Salesforce
• Strong project management skills, able to oversee complex system migrations and integration projects
• Proficiency in SQL and Python to guide and support technical system enhancements
• Strategic thinker with the ability to develop comprehensive roadmaps for business system transformations
• Previous experience managing teams, fostering professional growth and strategic alignment
• Exceptional communication skills to manage stakeholder expectations and navigate organizational complexities

• You will be instrumental in preparing Gorgias for our next phase of growth as a fast-paced SaaS startup
• Along with a dedicated team of three individual contributors, you will oversee our CRM instance, GTM tech stack, and play a critical role in ensuring data integrity throughout the organization
• Collaborating cross-functionally with our data and business insights team, you will ensure timely and accurate information flow to stakeholders across all levels of the company
• Lead the strategic planning, management, and optimization of GTM systems, including CRM administration, analytics, and reporting
• Own the CRM instance (currently HubSpot) and lead potential migration efforts to Salesforce in the next 1-2 years
• Manage a team of GTM engineers specializing in systems aligned to Sales, Partnerships, and Customer Success
• Work collaboratively with internal stakeholders, including data analysts and the finance team, to streamline processes and ensure system accuracy
• Oversee and guide the team in SQL and Python-based system customizations and integrations
• Develop a clear roadmap to address existing system challenges and proactively plan system scalability
• Coordinate with external consultants as required to drive system improvements and migrations

• 60th and above percentile in compensation
• Health coverage
• Generous Equity Package
• Company Offsites
• Ergonomic setup at your service + 700$ for your home workstation
• 16-week parental leave, including maternity, paternity, and adoption leave
• Daily catered lunch
• 5 Weeks of Vacation
• Retirement Benefits
• Fully Stocked Kitchen
• 3 weeks of Paid Sick Leave
• $2,000 learning/professional development stipend

Total funding: $101.4m

With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.