Client Site Engineer, Thrive
French Speaking
Outsourcing technology for cybersecurity, cloud, networking & IT
Open for applications
Outsourcing technology for cybersecurity, cloud, networking & IT
1001+ employees
Open for applications
1001+ employees
Company mission
To be recognized as the leading technology service provider to the Mid-Market and sophisticated SMB clientele around the world.
Role
Who you are
- 3 plus years’ experience in providing Desktop IT Support in sophisticated Trading Floor environments, where high levels of services and technical expertise are required
- Strong communication and customer service skills
- Fluent in French
- Demonstrated ability to work independently and have made strong technical and business judgements in mission critical IT support functions within a Financial Services environment
- Strong diagnostic and troubleshooting skills
- Driven to provide superior support. Demonstrate a true ownership mentality
- Strong knowledge of O365, Active Directory and Exchange is essential
- Expert in creating user accounts, creating distribution Lists and global contacts in Exchange etc
- Good understanding and experience working with VMWare
- Strong knowledge of industry standard desktop imaging and packaging. MDT or SCCM
- Strong understanding of market data – Bloomberg, Reuters, FactSet etc. Proven expertise integrating with Excel plug-ins
- Basic networking knowledge of routers, firewalls, and switches
- Working knowledge of spyware and malware removal tools
- Strong knowledge of mobile device management
- Powershell scripting
- GPO Creation & Active Directory Management
What the job involves
- Technical Support Engineers work within our Site Services sub function, and are responsible for all 2nd-3rd breakfix customer support
- This is a very customer facing role, and this individual will have experienced and developed communication skills in equal measure to technical ability
- Support is provided via a combination of on-site customer shift rotations (working on-site in a dedicated capacity for a customer over as set period of time), or dispatched to a customer site in an adhoc capacity as part of a shift rotation on-site at the regional Thrive offices
- Those within this team are responsible for setting the very best impression of the firm, as they represent the business when working with customers on directly in their offices
- This position therefore requires high levels of professionalism, strong problem solving skills and the ability to quickly learn new technologies
- Ability to handle diverse computing environments in a wide cross section of business clients
- Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
- Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
- Sets client expectations appropriately throughout the troubleshooting process
- Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
- Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
- Prioritize tickets created
- Follow Thrives’ best practices for escalating tickets to Tier 2 engineers
- Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
- Demonstrate the correct level of urgency while resolving client incidents
- Resolution of incidents/requests related to, but not limited to the following:
- Mail Application/Office 365 issues
- Client/Server Connectivity issues (per SOP)
- Time Sensitive and VIP Workstation incidents
- File Restores
- Remote Access incidents (Citrix and Terminal Services)
- Password Resets
- Networked Printer Issues
Application process
- Can you speak French fluently (Interview will be conducted in French)
Salary benchmarks
Our take
Founded in 2001 as an IT service, Thrive has grown into an end-to-end solution for cybersecurity and Cloud offerings, helping businesses to evolve digitally and securely. Its services are used by the aerospace, social housing, education, retail and other industries.
Thrive has expanded its operations across North America, the Asia-Pacific, and Europe through more than 20 strategic acquisitions. Although it operates in a crowded field of Customer Experience and digital transformation companies, its numerous awards and robust portfolio have sustained its success for over two decades.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Comprehensive Benefits Package
- Paid Annual Leave and Holidays
- 401K and Company Match
- A Learning Company
- Smart and Diverse Environment
- Annual Company Events
- Flexible Schedules
- New Employee Referral Program
Company HQ
Foxborough, MA
Articles
Leadership
Rob Stephenson
(CEO (Not Founder))Previously the Principal at 19 Technologies and was on the Board of Directors for Xand, formerly Access Northeast.
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