People Operations Specialist, Smarter Technologies
$110-170k
+ Employee stock grants & bonus
AI operating system for healthcare RCM teams
Job no longer available
AI operating system for healthcare RCM teams
1001+ employees
Job no longer available
$110-170k
+ Employee stock grants & bonus
1001+ employees
Company mission
To fix the U.S. healthcare system.
Role
Who you are
- 2+ years of experience in HR, People Operations, or a related field
- Familiarity with tools like Gusto, Greenhouse, Notion, and Clerky preferred
- Detail-oriented and process-driven, with a strong sense of ownership
- Ability to navigate sensitive and confidential information with discretion
- A systems thinker who loves to improve and document processes
- Strong communication and project management skills
What the job involves
- We’re seeking a detail-oriented, systems-savvy People Operations Specialist to help us deliver a seamless and high-impact employee experience across the full lifecycle—from onboarding to offboarding and everything in between
- In this role, you’ll be the backbone of our People Operations function, supporting HR systems, benefits, payroll, compliance, and internal programs that keep our organization running smoothly
- Own and optimize the onboarding experience in Greenhouse, including automated communications and coordination with L&D and Workplace Experience
- Process and track I-9s, background checks, and laptop provisioning
- Manage offer letter and employment agreement workflows in Clerky, including equity and CIIA documentation
- Create and maintain legal employee folders and contractor documentation
- Serve as administrator for Gusto (payroll, benefits, time off), identifying and implementing process improvements
- Maintain accurate records in partnership with leadership
- Conduct regular audits and data cleanups across HR systems
- Administer payroll for employees and contractors in Gusto
- Support PTO and leave management, including FMLA, parental leave, and other types of absence
- Assist with benefits administration
- Support new hire orientation as needed
- Partner on Employee Handbook redesign and relaunch; build and maintain a Notion-based Employee Wiki
- Field and resolve ad hoc employee inquiries
- Support performance management cycles in partnership with leadership
- Support and/or manage employee relations cases, including performance issues, investigations, and terminations
- Support execution of company-wide events such as TKOs and team gatherings that drive engagement and alignment
Our take
The triple threat of manual processes, error rates and fragmented revenue cycles places healthcare companies under considerable pressure, and means the market loses billions in revenue every year. This amounts to less time for patients and lower-quality back-end work. Smarter Technologies is redefining the healthcare revenue cycle through automation and AI tools.
Smarter Technologies helps healthcare companies automate admin and financial workflows, providing AI agents and insights that optimise efficiency and patient experiences. Founded from a merger of four companies - Thoughtful AI, Access Healthcare, SmarterDx and Pieces - the company combines the focused tech capabilities of these four entities into one of the first healthcare-efficiency dedicated automation and insights platforms.
Whilst back office automation tools are nothing new, these generally work as integrations within other platforms. Smarter's solutions cover a range of backend workflows, including payments, accounts receivable and utilisation management, all of which integrate seamlessly into preexisting stacks. The merger in 2025 combined New Mountain Capital-backed companies, savvily melding the quartet of independent tech talents into a seamless solution to one of healthcare's most pressing problems.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jul 2024
$20m
SERIES A
Mar 2022
$10m
SEED
Total funding: $35.9m
Company HQ
Dallas Downtown Historic District, Dallas, TX
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