IT Operations Manager, ZipRecruiter
$120-160k
Office located in Santa Monica, CA
Online employment marketplace
Be an early applicant
Online employment marketplace
1001+ employees
Be an early applicant
$120-160k
Office located in Santa Monica, CA
1001+ employees
Company mission
To help people find meaningful employment
Role
Who you are
- Ability to work in our Santa Monica office multiple days a week
- 6+ years of experience in a helpdesk function, 2+ years as a manager
- Strong technical background - broad adaptability to new approaches is more applicable than certifications or in-depth expertise of a singular technology
- Strong critical thinking approach and the ability to mentor the team in the same direction
- Experience providing technical support remotely and in-person
- Team management experience - objective evaluation, performance management
- Windows and macOS expertise - including troubleshooting drivers, conflicts, and resource contention
- Enthusiasm for keeping up with emerging tech – hands-on familiarity with open source, appetite to tinker, and a pulse on emerging and fading trends in industry
- Customer service-oriented with rigorous documentation and problem-solving attitude
- Team development experience - identifying competency gaps and addressing through training and mentorship
- Networking experience - DNS, wireless networking, home office troubleshooting
- Software as a Service administration experience - authentication, license management
- Contractor management experience
What the job involves
- We are looking for a qualified Manager of Information Technology (IT) Operations to join our team
- You will be responsible for leading our support of 1000+ hybrid employees with offices in 4 cities across 3 countries
- The team equips the business with modern technology, while providing excellent customer service, provisioning, education, and troubleshooting
- As a tech-first company, ZipRecruiter is extremely engaged with bringing modern tooling, including Artificial Intelligence, to the workplace
- As Manager of IT Operations, you will lead empowerment to rapidly adopt tools and services and drive innovation across all of our corporate functions
- This role leads the IT Support team to ensure professionalism in approach, adaptability in process, and continuous improvement through professional development and ownership of solutions
- This is a hybrid role that requires you to work on-site at our Santa Monica office multiple days a week, with occasional travel to our Phoenix office and other events as needed
- Manage the IT and Communication Support Team while communicating consistently with leadership across the business to identify areas of improvement
- Hire, train, evaluate, and support technicians in IT and communications technology
- Own the ticketing system to ensure SLA’s are met and solutions are appropriate, and motivating the team to complete larger-scope projects in addition to task-oriented tickets
- Cultivate a growth mentality and eagerness to adapt new technologies and approaches as we collectively learn how to deliver the best tools and services to a diverse user population. This includes balancing expansion into unfamiliar territory against speed of delivery
- End-to-end ownership mentality: assigned tasks are addressed thoroughly, anticipating likely next steps, thinking through gaps in directives, and fostering continuous improvement and collaboration with customers
- Provide self-serve documentation and training for end-users
Our take
Founded in 2012, ZipRecruiter has grown from a tool to help small businesses distribute job postings affordably to an employment marketplace used by millions of people.
Users can search for jobs on the site or app, as well as sign up for job alerts. Job alerts are tailored to the information that job seekers provide, reducing the spam that other services can generate.
Lately, ZipRecruiter has been working to enhance the experience for job seekers and hirers on its platform. For example, it partnered with iCIMS to make its recruitment process faster and simpler. The company also acquired UK-based job comparison site Breakroom, with intentions to launch its service in the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Downtown, Santa Monica, CA
Leadership
Ian Siegel
(CEO)Previously CPO at MyLife.com, VP of Product and Technology at Pictage.com and VP of Web Development at Rent.com and Stamps.com.
Salary benchmarks
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